IT Sys Arch Sr

Air and Space Force Solutions, a business unit within BAE Systems, has an opening at our Hill Air Force Base, Utah location for a Senior Help Desk System role. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a call center/help desk environment
• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Resolve access requests for user accounts and other desktop support functions
• Where possible, use automated tools and scripts to improve efficiency and accuracy
• Provide technical assistance, training and system documentation for users to promote efficient operation of applications
• Perform other duties as assigned

The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required to start., Typically a Bachelor’s Degree and 4 years work experience or equivalent experience, Required degree and years of relevant experience for this position are as follows:

• High School Diploma with 11+ years of relevant experience, or
• BS/BA Degree and 7+ years of relevant experience, or
• MS/MA Degree and 5+ years of relevant experience

• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service, The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required to start. Preferred Skills and Education Preferred Education, Experience, & Skills:

• Bachelor’s degree in a technical field
• Experience with Atlassian Jira and Confluence
• Experience supporting a DoD customer
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

• Competitive wages
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Tuition reimbursement
• Mentorship opportunities
• Rewards & recognition

Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation’s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion., BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support. Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn’t a tagline here. It’s what drives us. We’re developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you’re not just building a career. You’re contributing to a mission that truly matters. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.