Service Desk Technician

Improve the overall health of the communities we serve by providing superior customer service and achieving the highest potential of user productivity by utilizing and supporting advanced technologies with high standards of efficiency, competence, and collaboration., * Serves as the initial department contact for customers who experience technical issues.

• Identifies, triages, and resolves a variety of technical problems.
• Professionally responds to telephone calls, e-mails, and personal requests for technical support.
• Tracks and monitors open problems to ensure a high standard of customer service is met.
• Escalates unresolved issues to the appropriate IT staff or vendor.
• Communicates system outages and their updates to users.
• May suggest, test, and implement workarounds or solutions to reported issues.
• Creates and maintains documentation on common issues and processes.
• Participates in a regular on-call rotation.
• Achieves productivity standards and goals while maintaining the highest level of customer service.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values., Our core values are our foundation, the guiding sense of direction for our organization:
• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun

Education/Experience : High school diploma or equivalent required. Associates degree or higher in a technical field is preferred. Certification in one of the following is recommended: A+, Network+, or Microsoft Certified Professional. Familiarity with ITIL principles is helpful. 1-2 years of experience providing customer service required. Experience working with computer hardware, software, and peripherals in a professional environment is required. Experience in a healthcare setting preferred.

Skills : Excellent customer service skills are required. Above average technical skills, problem solving skills, verbal and written communication skills are essential. Ability to work in a team environment, maintain a positive attitude, and a commitment to quality are required. Valid driver’s license and insurance required. Commitment to supporting a safe and respectful environment is required.

Physical Demands:

Sitting at a workstation over 2/3rds of the day. Required to read from text and computer screen over two-thirds of the day. Communicating occurs constantly throughout the day. Able to move around to different facilities as needed. Lifting could be as much as 35 lbs. infrequently throughout the day.

$21.92 - $31.25

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health’s comprehensive compensation package* includes:

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance -enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment -let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement -we’ve got you covered.