Help Desk Technician/Information Systems

The Help Desk Technician serves as the first point of contact for Information Systems support requests. This position is responsible for providing exceptional customer service, answering support calls, documenting and triaging incidents and service requests, resolving basic technical issues, and routing requests to appropriate Information Systems teams. The Help Desk Technician assists users with routine technology issues and ensures timely communication and follow-up throughout the support process.

The Information Systems Department is a team of dedicated technology professionals committed to delivering innovative, reliable, and secure technology solutions that support the mission, vision, and strategic goals of Bonner General Health. We work closely with departments across the organization to improve workflows, enhance patient care, strengthen business operations, and empower our staff through technology. We value collaboration, continuous learning, excellent customer service, and building meaningful relationships while maintaining a positive and enjoyable work environment.

High school diploma or equivalent.

Strong customer service and communication skills.

Basic understanding of Windows operating systems and common desktop applications.

Ability to learn healthcare applications and technology systems.

Ability to effectively manage multiple requests and priorities.

Must possess a valid driver’s license, provide proof of liability insurance on personal vehicle, and successfully pass a driver’s license record background check

Experience:

Experience working with technology, customer support, healthcare operations or healthcare information systems preferred.