Geospatial Support Specialist - LP360 Software

We’re looking for a Geospatial Support Specialist to join our LP360 Customer Success team. This role is ideal for someone with a background in GIS, LiDAR, or GNSS who enjoys solving technical problems and helping customers succeed with complex mapping workflows., · Experience with geospatial software such as LP360, ArcGIS, QGIS, Global Mapper, or similar.

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· Familiarity with GNSS post-processing, trajectory QC, or surveying principles.

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· Strong problem-solving and communication skills.

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· Ability to explain technical concepts to non-technical users.

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· Bonus: Experience with drone mapping, photogrammetry, or LiDAR sensors.

Preferred Qualifications\n

· Degree or certification in GIS, Geomatics, Surveying, Remote Sensing, or a related field.

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· 1-3 years of experience in a technical support, field technician, or geospatial analyst role.

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You’ll be the first line of support for our LP360 software users-responding to support tickets, diagnosing issues with LiDAR and imagery processing, and guiding customers through best practices in geospatial data handling.

What You’ll Do\n

· Respond to and resolve support tickets related to LP360 software and geospatial workflows.

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· Troubleshoot issues involving LiDAR classification, GNSS trajectory alignment, point cloud visualization, and orthophoto generation.

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· Assist customers with data import/export, coordinate system setup, and workflow optimization.

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· Document solutions and contribute to our knowledge base and training materials.

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· Collaborate with product and engineering teams to escalate bugs or feature requests.

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· Provide occasional remote or on-site training for customers.

What You Bring\n