Senior Network Engineer

The Senior Network Engineer will be responsible for the operational support, availability, security, and continuous improvement of enterprise Internet Access and Remote Access services. This position provides senior-level operational ownership for Zero Trust platforms, including Zscaler and Palo Alto Prisma Access, ensuring high service reliability, effective change implementation, rapid incident resolution, and an exceptional end-user experience. The selected candidate will lead troubleshooting efforts for complex network and access issues, participate in on-call support, and collaborate closely with engineering teams to improve security, automation, and operational efficiency across large-scale Zero Trust and SASE environments.

Enterprise Network Operations & Production Support Incident, Problem, and Change Management Advanced Troubleshooting and Root Cause Analysis Zscaler Internet Access (ZIA) Zscaler Private Access (ZPA) Palo Alto Prisma Access Zero Trust / SASE Architecture and Operations Internet Access & Remote Access Services Network Automation (Ansible, Terraform) ServiceNow, Jira, Confluence, SharePoint GitHub Preferred Certifications Zscaler Certified Architect (ZCA) Zscaler Certified Expert (ZCX) Certified Zero Trust Professional (CZTP) Palo Alto Networks Certified Network Security Engineer (PCNSE) CCNP Enterprise or CCNP Security Nice to Have Skills Cisco Secure Access Fortinet Universal ZTNA / Secure Access F5 BIG-IP Administration Python, PowerShell, and REST API Integrations Experience with Microsoft Copilot, OpenAI/ChatGPT, or similar AI tools for automation, troubleshooting, documentation, and operational efficiency Education Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.