Desktop Support Technician

We are looking for an experienced Desktop Support Technician to provide onsite and remote desktop support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations., n \n

• Provide Level 1 and Level 2 technical support for end users. \n

• Troubleshoot desktop, laptop, hardware, software, and application issues. \n

• Install, configure, upgrade, and maintain Windows operating systems and Microsoft Office applications. \n

• Support Active Directory, Group Policies (GPOs), and Office 365. \n

• Troubleshoot printers, scanners, and other IT peripherals. \n

• Perform hardware repairs, preventive maintenance, and equipment replacements. \n

• Diagnose basic network connectivity and workstation issues. \n

• Provide basic support for macOS and Apple devices. \n

• Maintain accurate incident records and updates in the ticketing system. \n

• Coordinate with third-party vendors for complex AV and technical issues. \n

• Ensure timely issue resolution while meeting SLA requirements. \n

• Support mobile devices (iOS and Android) and enterprise security solutions. \n

The ideal candidate should have hands-on experience with Windows desktop support, hardware troubleshooting, Active Directory, Microsoft Office 365, and IT service desk operations., * Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience. \n

• 2-3 years of relevant Desktop Support / IT Support experience. \n

• CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certification preferred. \n

• Strong knowledge of Windows 7/10, Active Directory, GPOs, and Microsoft Office 365. \n

• Experience with PC/laptop hardware installation and troubleshooting. \n

• Familiarity with enterprise antivirus and encryption solutions. \n

• Knowledge of helpdesk ticketing systems and IT support processes. \n

• Basic understanding of networking, servers, AV systems, and telecommunications. \n

• Excellent communication, troubleshooting, and problem-solving skills. \n

• Ability to work independently and as part of a team.