IT Systems Administrator

We are hiring an in-house IT Systems Administrator to own all technology across our two locations and remote workforce. This person will be the go-to resource for every employee’s IT needs, from day-to-day troubleshooting to managing hardware, software, networks, and security company-wide.

The ideal candidate is a hands-on generalist who enjoys solving problems, can work independently, and can explain technology clearly to non-technical coworkers., * 3-5 years of hands-on IT support or systems administration experience, ideally as a sole or lead IT person. \n

• Associate’s or bachelor’s degree in IT, computer science, or a related field, or equivalent work experience. \n

• Strong knowledge of Windows and macOS, plus iOS/Android device management. \n

• Experience administering Microsoft 365 or Google Workspace (users, email, Teams/SharePoint or equivalents). \n

• Working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, firewalls, VPN, and Wi-Fi. \n

• Experience supporting remote users and multiple office locations. \n

• Familiarity with backup solutions, endpoint security, and multi-factor authentication. \n, * Experience administering NetSuite, including users, roles, permissions, saved searches, and integrations. \n

• Experience evaluating and implementing AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) and automation in a business setting. \n

• A track record of creating and rolling out IT processes that improved efficiency for end users. \n

• Industry certifications such as CompTIA A+, Network+, or Security+; Microsoft 365 Certified (Modern Desktop or Administrator); or CCNA. \n

• Experience with device management tools (e.g., Microsoft Intune, Jamf) and remote monitoring and management (RMM) software. \n

• Experience with Active Directory / Entra ID, Group Policy, and single sign-on. \n

• Basic scripting skills (PowerShell or similar) to automate routine tasks. \n

• Experience with VoIP phone systems and cloud infrastructure (Azure or AWS). \n

• Background managing IT budgets and vendor contracts. \n, * Excellent troubleshooting skills and a calm, methodical approach under pressure. \n

• Clear, patient communicator who can explain technical issues in plain language. \n

• Strong customer-service mindset; treats every employee’s problem as a priority. \n

• Highly organized, able to juggle many requests and projects across locations. \n

• Self-motivated and able to work independently without day-to-day technical supervision. \n

• Trustworthy and discreet when handling confidential company and employee information. \n

• Eager to learn new technologies and keep skills current. \n

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• Serve as the first and primary point of contact for all IT issues, in person and remotely. \n

• Troubleshoot and resolve hardware, software, network, printer, phone, and account problems. \n

• Track, prioritize, and resolve requests through a ticketing system, keeping users informed. \n

• Provide remote support to off-site and work-from-home employees. \n

• Train employees on systems, tools, and security best practices. \n

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IT Asset Management

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• Maintain a complete inventory of all IT assets: computers, laptops, mobile devices, monitors, printers, network equipment, and peripherals. \n

• Purchase, configure, deploy, and retire equipment, including secure data wiping and disposal. \n

• Manage employee onboarding and offboarding: setting up and removing accounts, devices, and access. \n

• Track warranties, leases, and the hardware replacement cycle. \n

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Software and Applications

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• Administer company software and cloud platforms, including [e.g., Microsoft 365, NetSuite, Smartsheet, Box, and line-of-business applications]. \n

• Install, update, and patch software across all devices and locations. \n

• Manage user licenses, permissions, and renewals to control costs and maintain compliance. \n

• Act as the liaison with software vendors for support, upgrades, and integrations. \n

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Network and Infrastructure

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• Maintain networks at all locations, including internet service, firewalls, routers, switches, Wi-Fi, and VPN. \n

• Monitor system performance and uptime, and address problems before they affect users. \n

• Manage servers (on-site and/or cloud), file sharing, and phone/communication systems. \n

• Plan and support IT setup for new, moved, or expanded locations. \n

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Cybersecurity and Data Protection

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• Implement and maintain security controls: antivirus/endpoint protection, multi-factor authentication, email filtering, and access management. \n

• Manage backups and test disaster recovery and business continuity plans. \n

• Monitor for and respond to security incidents, phishing, and suspicious activity. \n

• Write and enforce IT policies, such as acceptable use, password, and device policies. \n

• Support compliance with applicable industry and data privacy requirements. \n

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Vendors, Budget, and Planning

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• Manage relationships with IT vendors, internet providers, managed service providers, and contractors. \n

• Recommend technology improvements and help build the annual IT budget. \n

• Evaluate new tools that improve efficiency and collaboration across locations. \n

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Documentation

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• Document systems, network diagrams, passwords (in a secure vault), procedures, and vendor contacts. \n

• Create how-to guides and FAQs so employees can solve common issues on their own. \n

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Process Improvement and AI

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• Assess current IT systems and workflows, and identify gaps, risks, and inefficiencies. \n

• Design and implement standard processes, such as onboarding/offboarding checklists, ticket handling, and equipment lifecycles. \n

• Identify and implement AI tools and automation that save time and improve how employees work. \n

• Set clear guidelines for safe, secure use of AI tools and company data. \n

• Gather feedback from end users and continuously refine processes. \n

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