CRM Specialist

Be an Early Applicant Remote Hiring Remotely in United States Entry level Remote Hiring Remotely in United States Entry level Manage and optimize Neon CRM donor data, including database cleanup, segmentation, workflows, automated communications, donation documentation, dashboards, and fundraising reporting. Collaborate with finance, donor relations, event planning, and marketing teams to improve CRM processes and campaign performance. Maintain CRM features, troubleshoot issues, train staff and volunteers, update resources, and support compliance with donation-recording requirements. The summary above was generated by AI, Responsible for managing and optimizing Linc Worldwide’s donor database. Bridge the gap between technology and fundraising, ensuring that donor records, volunteer involvement, and event registrations are accurate so the team can build stronger relationships and drive more contributions. Maintain, implement and evaluate the various features of our CRM to optimize use and promote expansion., 1. Understand and manage CRM software (Customer Relationship Management software: Neon CRM)

1. Work closely with Finance, Donor Relations, Event Planning and Marketing team members to understand our current use of CRM for donor information, donation collection and documentation, and marketing efforts.
2. Work with Donor Relations team to clean, organize, and segment constituent data.
3. Establish new use cases for the CRM to improve fundraising, efficiency, and key metrics tracking.
4. Collaborate with team members to customize automated, personalized communications (thank-you emails for donations, recurring gift reminders, and event follow-ups) and workflows
5. Stay up-to-date with CRM product updates and webinar releases
6. Make changes to our process and procedures within CRM to utilize these new updates and features.
7. Train team members on updates and use of new features
8. Update appropriate training handbooks and video resources when necessary

9. Work closely with the Treasurer/CFO to ensure donation documentation complies with state and federal laws - including sending tax receipts for monetary and in-kind donations, with special attention to fundraiser event donations and restricted/unrestricted fund documentation

10. Monitor dashboards to track fundraising performance, evaluate campaign success, and pull lists for Donor Relations team and Director of Development.
11. Support the Donor Relations and Marketing teams to implement their strategic plans as it pertains to our CRM
12. Provide additional guidance and assistance with capital campaign planning and implementation with CRM features.
13. Assist with CRM maintenance - troubleshoot glitches, submit ‘help tickets’ to NeonONE, train LINC volunteers on CRM features, updates and use., Entry level Entry level Consulting Implement, configure, customize, and integrate CRM systems for clients. Gather business requirements, develop CRM strategies, train employees, and provide ongoing support and maintenance. Collaborate with client teams to improve customer engagement, retention, satisfaction, and business growth while staying current with CRM trends and best practices. Top Skills: Crm SoftwareGhlHubspotMicrosoft DynamicsMonday.ComSalesforce Brightspeed, The CRM Specialist designs, builds, tests, deploys, and optimizes customer journeys, automated email campaigns, triggers, and dynamic content in Salesforce Marketing Cloud. Responsibilities include managing data extensions, database architecture, Salesforce reports and automations, email deliverability, campaign scheduling, tagging, and KPI optimization. The role requires coordinating multiple projects and balancing strategic planning with tactical execution.

• Self starter willing to learn through Neon’s Knowledgebase and training videos
• Proactive sales and marketing mind who looks to maximize their resources
• Excellent communication, multitasking, creative and analytical skills
• Proven work experience in sales and management of CRM
• Critical thinker and problem-solving skills
• Excellent time-management skills, exceptional organizational and technical skills
• Proven work experience in sales and management of CRM
• Sense of ownership and pride in your performance and its impact on LINC’s success
• Ability to learn new CRM system
• Ability to handle confidential donor information
• Subject to background check

Education and Experience

• Bachelor’s in Business or similar field
• Proven work experience with CRM’s, account management, and sales
• Solid experience coordinating successful marketing campaigns
• Technology skills
• Past experience with email marketing, lead nurturing, marketing automation, and/or web analytics

Working Conditions

• Willingness to put in more working hours, even at odd times. Minimal travel required.
• Virtual