CRM Business Analyst

u2022 Bachelor’s degree and 2 - 4 years of prior relevant experience. May consider more years of relevant experience in lieu of degree. \n \u2022 Ability to work independently on larger, moderately complex projects/assignments. May assist other technical staff with tasks and assignments. \n \u2022 Ability to learn proprietary CRM software \n \u2022 Basic knowledge of HTML and troubleshooting skills \n \u2022 Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences. \n \u2022 Two plus (2+) years of relevant experience with Microsoft 365 Suite products such as Word, Excel, Teams, OneDrive and SharePoint \n \u2022 Candidate will need to be a U.S Citizen and able to secure and maintain a Public Trust Security Clearance for most customers and be eligible to secure and maintain a Confidential, Secret and Top Secret if required \n \n You Might Also Have: \n \u2022 One plus (1+) year of experience working in a Governor’s, Senator’s or Congressman’s office using an IQ CRM would be beneficial \n \u2022 Experience reading requirements documentation and user stories to create process mapping and UAT planning \n \u2022 Ability to effectively synthesize clear explanations of complex technical or business processes to audiences with varying levels of background and expertise \n \u2022 Previous helpdesk/onsite support experience \n \u2022 Working knowledge of Technical Support Ticketing systems \n \u2022 Oracle and SQL knowledge and experience \n

n \nLooking for an opportunity to make an impact? \n \n \nAt Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. \n \n \nIf this sounds like the kind of environment where you can thrive, keep reading! \n \n Leidos seeks a \n CRM Business Analyst to support the Digital Solutions, Inc. program for our Federal, State, Local, and Tribal customers. The selected candidate will be part of a project team of project managers and consultants responsible for a core group of customers, providing analysis, consulting, and day-to-day support in the IQ CRM. This position is primarily remote with up to 20% travel possibility if customers request it. For this reason, the candidate must reside in Washington DC / metro area. \n \n The Challenge: \n \u2022 Analyze and evaluate user business problems and develop system recommendations to meet requirements \n \u2022 Provide day-to-day support and troubleshoot existing issues for customers in the IQ CRM \n \u2022 Interact directly with customers and stakeholders to analyze current business and technical processes and formulate new and modified business information processing systems in the IQ CRM \n \u2022 Coordinate with business and technology teams to ascertain customer system requirements, such as program functions and user stories, output requirements, and input data acquisition \n \u2022 Execute user acceptance testing (UAT) and, as needed, coordinate testing and system controls \n \u2022 Address complex technical issues/problems using internal best practice and through collaboration with colleagues \n \u2022 Communicate with colleagues across multiple areas (project managers, engineers, developers and other technical resources, etc.) and explain technical solutions, practices and procedures to others within the organization \n \n, n \nWe take care of our employees. Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world’s toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference. \n \n If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares. \n, Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n \nCommitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. \n \n #Remote”, “hiringOrganization”: {“@type”: “Organization”, “name”: “Leidos”, “logo”: “https://jobs.military.com/attachments/employer/0/962/152/273.svg”}, “jobLocation”: {“address”: {“addressCountry”: “United States”, “streetAddress”: “Not specified”, “@type”: “PostalAddress”, “postalCode”: “22314”, “addressLocality”: “Alexandria”, “addressRegion”: “Virginia - VA”}, “@type”: “Place”}, “industry”: “Professional, Scientific, and Technical Services”, “identifier”: {“@type”: “PropertyValue”, “name”: “Leidos”, “value”: “R-00196856”}, “baseSalary”: {“@type”: “MonetaryAmount”, “currency”: “USD”, “value”: {“minValue”: “59150”, “@type”: “QuantitativeValue”, “maxValue”: “106925”, “value”: “59150”, “unitText”