Application Support Analyst Officer

As an Application Support Analyst at Citi, you’ll be the first point of contact for keeping mission-critical applications running smoothly for traders and business users. You’ll troubleshoot issues, support application releases, and partner with technology teams to deliver fast, reliable resolutions that protect business continuity. This role sits within Citi’s technology support function, where your work directly shapes the stability and performance of the systems that power the business., * Deliver technical and business support for users of Citi’s applications, resolving issues quickly and coordinating long-term fixes with technology partners.

• Act as the main point of contact between traders, business users, internal technology teams and vendors to keep issues moving toward resolution.
• Manage application releases from development through testing and into production.
• Run post-release checks after releases and infrastructure updates to confirm systems are performing as expected.
• Participate in disaster recovery testing to protect application availability and business continuity.
• Analyze applications to identify risks, vulnerabilities and security gaps, then partner with development teams to prioritize fixes.
• Build and maintain technical support documentation that helps the wider team troubleshoot issues faster.
• Own support project initiatives that improve platform stability, efficiency and effectiveness, while assessing and escalating risk to protect Citi and its clients.

Software Administration, Analysis Skills, Technical Support, Software Administration, Identify Issues, Technical Delivery, Business Support, Problem Solving Skills, Customer Support/Service, Release Management/Engineering, * 2+ years of experience in applications or production support, with a track record of improving and standardizing support procedures.

• Strong working knowledge of UNIX, Linux and Windows environments, combined with advanced SQL skills across Sybase and Oracle databases.
• Hands-on expertise with observability and monitoring tools such as Splunk, (SPL, dashboards, alerts) AppDynamics (APM, health rules) and Grafana (dashboards, Prometheus integration), alongside batch monitoring tools like Autosys, JOBSCDE and ITRS.
• Python scripting and shell automation skills that streamline operational tasks across Linux systems, plus basic knowledge of Java, middleware, networking and firewalls.
• Foundational understanding of AI and machine learning concepts, financial markets and products, paired with familiarity in configuration management, change processes and problem management tools.
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Clear written and verbal communication skills that build trust with stakeholders and support collaboration across support and technology teams.
• Bachelor’s degree or equivalent practical experience.

• Work in a hybrid model with 3 days in the office and 2 days working remotely, giving you flexibility alongside in-person collaboration.
• Build technical depth across monitoring, automation and application support through hands-on work with real production systems.
• Access ongoing learning and development opportunities to grow your technical and business knowledge.
• Collaborate with technology and business teams across a global organization, broadening your exposure and network.
• Benefit from wellbeing and financial wellbeing support designed to help you manage work and life effectively.