Senior Application Support Analyst Workload Automation (IBM TWS)

This role supports a global financial services organization operating across the Americas, Europe, and Ireland. The technology teams are responsible for maintaining business-critical platforms that ensure operational continuity across trading, risk, and enterprise systems. The environment is highly regulated, fast-paced, and mission-critical, requiring strong collaboration across infrastructure, application, and cloud engineering teams. The group emphasizes reliability, proactive problem-solving, and continuous improvement of enterprise scheduling and automation platforms.

What s In Store For You

This contract opportunity offers hands-on exposure to enterprise-scale workload automation within a global banking environment. The role provides the chance to work with both on-prem and cloud-based scheduling platforms, participate in major upgrades and migrations, and collaborate with cross-regional teams supporting production-critical systems. The position follows a hybrid work model and includes opportunities to deepen expertise in modern cloud scheduling technologies while contributing to high-impact operational initiatives.

How You Will Make An Impact

• Support and maintain enterprise workload automation platforms to ensure uninterrupted business operations
• Translate business and technical requirements into reliable, production-ready job schedules
• Design, implement, and document scheduler upgrades, migrations, and new job workflows
• Develop and support schedules across on-prem and cloud environments
• Build and maintain cloud-based job types including REST APIs, Azure Data Factory, and Databricks
• Troubleshoot and resolve production scheduling failures and performance issues
• Perform impact analysis for new implementations and document rollback plans
• Collaborate with application, infrastructure, and cloud teams during deployment and validation cycles
• Participate in cross-training and knowledge-sharing initiatives across global teams
• Provide rotational weekend and on-call support as required

Software Administration, Analysis Skills, Workload Automation, IBM Product Family, Risk, Financial Services, Global Financial Markets, Continuous Improvement, Automation, Problem Solving Skills, Do you bring proven success in enterprise workload automation and production support?

• 8+ years of experience supporting enterprise scheduling tools such as IBM Workload Automation (TWS), Autosys, or equivalent
• Strong experience designing and supporting complex job schedules in production environments
• Hands-on experience with cloud infrastructure and hybrid scheduling models
• Experience supporting Oracle and SQL databases
• Strong working knowledge of RedHat Linux, AIX, and Windows environments
• Experience with cloud platforms, particularly Azure-based services
• Familiarity with ITIL-based incident, problem, and change management processes
• Excellent communication skills with the ability to operate calmly under pressure
• Highly organized, detail-oriented, and proactive problem solver