System Engineer

This role administers, troubleshoots, standardizes, and improves client environments while serving as a cross-functional technical resource for Service Desk, Infrastructure, Microsoft 365 and Cybersecurity operations. It combines advanced client support and complex escalations, systems and platform administration, Microsoft 365 migrations and tenant changes, project participation, cybersecurity operations assistance, documentation, technical standards, automation, and operational improvement. The position also helps develop Remote Support personnel and creates redundancy and broader organizational capability. The ideal candidate enjoys variety, works well across teams, and can build both broad capability and deeper expertise in one or more technical areas., n \n

• Administer, maintain, and troubleshoot services within the Microsoft ecosystem, including Microsoft Windows Server, Microsoft Windows desktop, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, and approved tenant settings as well as supported virtualization platforms including Hyper-V and VMware, supported backup platforms, identity platforms, network infrastructure and assigned cybersecurity tools. \n

• Own and resolve deployment projects and complex escalated client issues involving Microsoft 365, servers, endpoints, identity and access, applications, networking, wireless, firewalls, VPN, and performance; perform structured, linear investigation, communicate status, document findings in the company’s documentation tool, and coordinate resolution with appropriate vendors or other senior technical resources when required. \n

• Plan, execute, and participate in Microsoft 365 migrations, tenant changes, configuration improvements, standardization initiatives, and network infrastructure, cybersecurity, and client onboarding projects, including discovery, preparation, implementation, testing, documentation, and operational handoff. \n

• Identify repetitive or error-prone work and implement approved standardization, scripting, workflow automation, and responsible AI improvements with appropriate testing, documentation, monitoring, maintenance, security, and operational ownership. \n

• A minimum of three to five3-5 years of progressive experience in Microsoft 365 administration, systems administration, technical support, networking, infrastructure, cybersecurity operations, managed services, professional services, or a related role. E \n

• Practical experience with Active Directory, Group Policy, Windows servers, endpoint and device management, identity and permissions, email, collaboration, networking fundamentals, backup & recovery, event monitoring, migrations, documentation, operational handoff, and common troubleshooting methods \n

• Strong documentation, accountability, follow-through, curiosity, adaptability, structured problem solving, and project-participation skills is a mandatory requirement. \n