Help Desk Technician

• Provide first-level technical support via phone, email, and remote tools
• Troubleshoot Windows, Microsoft 365, Outlook, VPN, network, hardware, and software issues
• Document and track incidents through a ticketing system
• Escalate complex issues as needed and follow established support procedures
• Assist users with remote access, passwords, account support, and general IT inquiries
• Deliver excellent customer service in a high-volume support environment

• 1+ year of Help Desk, Service Desk, Desktop Support, or IT Support experience
• Experience supporting Windows and Microsoft 365 applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Experience with ticketing systems preferred
• Active Directory, MacOS, VPN, A+, HDI, or ITIL experience is a plus

The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies., Our partner has areas for professional growth within a collaborative working environment!!