Technical Support Technician

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.

• May require an associate’s degree in a related area and 0-3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
• The DCO team will be assisting the ID team within the new data center builds and supporting their efforts in handing off racks. Technicians will be running the workflows to make sure links and connections are up and running correctly and working closely with networking fields (no racking and stacking).

Must-Haves:

• 1-3 years of experience in the field or in a related area
• Experience working on driver repairs/dry-work/break-fix
• Familiarity with computer hardware
• Understand basic Networking Troubleshooting (DCHP/Static IP, Single mode/Multimode fibers, checking server connections)
• 1+ years of experience in a data center
• Lift up to 40lbs

Nice to Have:

• Built own computer before
• CompTIA A+ Certification (Completed)
• CompTIA Server+ Certification (Completed)
• CompTIA Network+ Certification (Completed), Associate s degree in a related field

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.