NICE CXone Solutions Architect

We are hiring a senior NICE CXone expert who is both a solutions architect and a hands-on builder. You will be the dedicated NICE resource for a key client account, working full-time as their go-to expert across the full CXone platform, including Enlighten AI and the NICE-Salesforce integration. You will lead strategy conversations with senior client stakeholders and then build what you design. This is a long-term role: after the initial engagement, you will support our high-end clients and larger NICE engagements., * Serve as the dedicated, full-time NICE CXone expert for a client account

• Architect and hands-on build solutions across the full NICE CXone platform
• Design and implement Enlighten AI capabilities, such as using AI to score script adherence and drive skill assignments
• Own the NICE-Salesforce integration, including the newer integration changes and upgrades to the new integration
• Lead working sessions with client stakeholders, often on short notice, on contact center strategy and complex use cases
• Answer technical and strategic questions with confidence in client meetings, acting as a trusted advisor
• Deliver feature enhancements and integration upgrade work across related workstreams
• After the initial engagement, support high-end clients and larger NICE engagements

• Senior-level solutions architect experience with NICE CXone
• Deep, hands-on knowledge across all of NICE CXone, with no gaps in integration knowledge
• Hands-on development experience building CXone solutions, not only designing them
• Experience with NICE Enlighten AI capabilities
• Experience with the NICE-Salesforce integration, including its recent changes
• Strong client presence: comfortable leading meetings with demanding senior stakeholders and answering complex questions on the spot
• Ability to discuss contact center strategy as well as technical implementation
• Availability for a full-time, dedicated commitment to one client engagement

Engagement Details

• Full-time, 40 hours per week, dedicated to a single client engagement
• Initial client engagement of 6 to 9 months, followed by a long-term role on our high-end client work
• Target start within approximately 3 to 4 weeks
• The final step includes a short introductory call with the client team