Senior Network Security Engineer

The Senior Engineer, Zscaler Services is responsible for executing advanced implementations and supporting production Zscaler services in a large enterprise environment. This role handles complex operational issues, contributes to service improvements, and provides mentorship to junior engineers.

While overall solution design is owned by a centralized architecture and design function, this position partners closely with those teams to ensure designs are implemented accurately, efficiently, and in a manner that supports long-term operational excellence.

Extraordinary analytical, very high degree of creativity; in depth knowledge of the business implications of technical approaches, directions and solutions; ability to innovate in highly complex technical areas, ability to achieve results, advanced project planning and coordination skills, superior communication skills, success in subordinate positions.

Major Responsibilities:

• Implement and support Zscaler services based on approved designs.
• Troubleshoot and resolve complex service issues.
• Participate in on-call and escalation rotations.
• Support junior engineers through mentoring and knowledge sharing.
• Ensure Zscaler services meet defined Service Level Agreements (SLAs), availability targets, and performance expectations.
• Drive continuous improvement of implementation processes, operational procedures, and support models to improve service reliability and customer experience.
• Maintain awareness of Zscaler platform enhancements and operational best practices to continuously mature service delivery.

Delivery & Operations Management

• Manage a high-volume environment supporting hundreds of sites and a large enterprise user base, balancing daily operational demands with multiple concurrent initiatives (30+ projects).
• Participate in rollout waves, migrations, upgrades, and feature enablement activities in coordination with project management and architecture teams.
• Act as the primary escalation point for complex Zscaler implementation or production issues.
• Ensure effective documentation of operational procedures, runbooks, and support processes.

Collaboration & Communication

• Partner daily with architecture/design, network, security, infrastructure, client support, project management, and vendor teams to deliver enterprise Zscaler services.
• Provide clear written and verbal communication, including operational documentation, implementation plans, status reporting, and executive-level updates.
• Represent the Zscaler implementation and operations function in cross-functional meetings and governance forums.

• 5+ Years Experience Required
• Bachelor’s degree Information Systems Preferred
• High School Graduate/Equivalent Required

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Do you have the career opportunities as a Senior Network Security Engineer you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation’s leading provider of healthcare services, HCA Healthcare., HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.