Network Administrator

We are seeking a hands-on Network Administrator for a 90-day contract with a multi-location organization. This role sits between the internal help desk and the senior network and Microsoft 365 administrators. It is an extension of the engineering team, not the help desk. The help desk escalates to this person first, before issues reach the senior administrators.

The ideal candidate has a strong help desk foundation and has grown into network and systems troubleshooting. They pick up escalated tickets, work them independently, and resolve what they can. When an issue needs senior involvement, they hand it off with clear findings so it gets resolved quickly. They also turn recurring fixes into documentation the help desk can use going forward., We are looking for someone who is resourceful, friendly, and comfortable working with users at every level of the organization, including executive leadership., * Progressive IT experience with a strong help desk or desktop support foundation and a clear move into Tier 3, network, or infrastructure support \n

• Demonstrated experience serving as an escalation point and resolving complex issues independently with minimal guidance \n

• Hands-on experience troubleshooting Fortinet firewalls and switches \n

• Hands-on experience supporting Cisco Meraki wireless \n

• Working knowledge of Microsoft 365, Azure, Intune, and Entra ID or Active Directory \n

• Networking fundamentals, including DNS, DHCP, VLANs, VPN, and wireless \n

• Proven experience creating technical documentation from scratch, such as runbooks, knowledge base articles, and step-by-step guides \n

• Experience working in a ticketing system such as SysAid, ServiceNow, or Freshservice, * Strong customer service and communication skills, with comfort supporting users at all levels including executives

n \n

• Serve as the escalation point for tickets from the internal help desk and for tickets assigned to the network and Microsoft 365 administrators \n

• Troubleshoot Fortinet firewalls and switches, including equipment failures at remote locations \n

• Troubleshoot Cisco Meraki wireless issues across corporate and remote locations \n

• Resolve complex printing and server issues escalated from the help desk \n

• Support Microsoft 365, Azure, Intune, and Entra ID or Active Directory, including account and access tasks with guidance from the senior administrators \n

• Research unfamiliar issues, identify known vendor problems and workarounds, and communicate them to users and the help desk \n

• Gather full details and document all troubleshooting before escalating an issue to the senior administrators \n

• Create step-by-step documentation and recorded walkthroughs in Scribe for recurring issues, for use by the help desk team \n

• Work and update tickets in SysAid with clear, complete notes \n

• Partner with the help desk, senior administrators, and end users to resolve issues quickly and professionally \n

\n

\n