IT Sr Technician

The IT Sr Technician provides technical support to end users and resolves escalated technical issues. This role supports the stability and reliability of organization-wide IT systems, ensuring seamless hardware, software, and network operations. The selected professional manages IT resources through asset tracking and collaborates closely with infrastructure teams to maintain high-quality system performance., * Resolve escalated technical issues, serving as an advanced point of support.

• Support Microsoft Windows and Apple macOS operating systems alongside enterprise applications.
• Troubleshoot software, hardware, and network connectivity issues, collaborating with specialized infrastructure teams as necessary.
• Manage service requests and incidents utilizing enterprise IT service management tools.
• Install, configure, maintain, and support desktop systems, laptops, peripherals, and mobile devices.
• Administer Active Directory, Microsoft 365, and enterprise user account permissions and security policies.
• Facilitate new workstation setups, hardware deployments, and software rollouts.
• Maintain precise inventory records within the asset management system to track and deploy equipment.
• Ensure alignment with organizational security policies, data protection standards, and IT best practices.

Education: High school diploma or GED is required.

Experience: A minimum of 3 years of experience in technical support, helpdesk, or service desk environments is required. Experience using IT service management platforms is necessary.

Technical Skills: Proficiency in supporting Microsoft Windows and Apple macOS is required. Competency in Microsoft 365 administration, Active Directory, and networking fundamentals (LAN, VPN, TCP/IP) is essential. Proven experience in inventory tracking and asset management processes is required.

Preferred Qualifications

• CompTIA A+, ITIL, or Microsoft 365 certifications.
• Exposure to Microsoft Azure, Entra ID, and AutoPilot.
• Knowledge of virtualization, backup, and recovery solutions., The role requires the ability to move about the facilities, clearly communicate with internal and external personnel, and maintain close visual acuity for computer configuration. The ability to lift up to 50 lbs. independently is required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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