Packaged/SaaS Application Engineer

• Install, deploy, configure, administer, and support TIBCO EMS, Kafka, or other messaging platforms, including brokers/servers, queues, topics, services, users, permissions, and related messaging components.

• Perform lifecycle management, upgrades, patching, and maintenance of TIBCO EMS, Kafka, and other messaging platforms to maintain platform stability, security, and supported product versions.

• Monitor the health, availability, capacity, and performance of messaging platforms using enterprise monitoring and observability solutions.

• Track and analyze message throughput, queue/topic metrics, response times, resource utilization, and infrastructure performance to proactively identify bottlenecks and capacity requirements.

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• Tune messaging-platform configurations to optimize performance, memory utilization, threading, connections, persistence/storage, and overall resource utilization.

• Configure and manage high availability, load balancing, clustering, replication, and failover mechanisms as applicable to messaging platforms.

• Implement and manage RBAC, authentication, authorization, TLS/encryption, secure communication, and vulnerability management across messaging environments.

• Ensure messaging platforms are configured according to organizational security standards, industry best practices, and regulatory requirements.

• Develop, maintain, and validate disaster recovery and business continuity procedures aligned with organizational RTO/RPO requirements.

• Install, configure, migrate, and support messaging systems and middleware products across on-premises, cloud, and hybrid environments.

• Participate in on-premises-to-cloud and infrastructure migration initiatives, including discovery, dependency analysis, migration planning, testing, cutover, validation, and post-migration support.

• Identify and validate messaging-platform dependencies, including directory services, databases, storage, networking, monitoring systems, security services, and application integrations.

• Coordinate with application teams on messaging-flow migration, connectivity validation, producer/consumer testing, and production cutover activities.

• Troubleshoot and resolve complex messaging issues involving message delivery, queues/topics, producer/consumer connectivity, authentication and authorization, performance, storage, networking, application integrations, and high availability/failover scenarios.

• Develop and maintain automation for messaging-platform provisioning, configuration, deployment, testing, monitoring, and operational validation.

• Maintain operational documentation, including SOPs, runbooks, KEDB articles, capacity plans, performance reports, architecture/configuration documentation, and troubleshooting procedures.

• Participate in incident, problem, and change management, including root-cause analysis, remediation planning, change-record reviews, implementation validation, and preventive actions.

• Collaborate with application, infrastructure, network, storage, database, security, cloud, and vendor teams to support messaging implementations, migrations, upgrades, and production issues.

• Drive continuous improvements in messaging architecture, automation, observability, security, reliability, performance, capacity management, and operational governance

• Will this role work remote/In Office/Hybrid (in office & remote): in office preferred if not able to find then remote works.

• Does the resource have to be Local: preferably in Memphis, TN

• What are must-have skills for this role: 1. TIBCO EMS 2. KAFKA 3. AUTOMATION

• Years of experience required for each skill: 5* What are some nice-to-have skills : 1. GOOGLE CLOUD 2. DEVOPS 3. ANSIBLE, * What type of education is needed for this position: Bachelors degree of number of years of experience

• Will the client pay for travel and expenses: No

• Is industry experience needed for this role and why: TIBCO technology experience is a must since this the technology this resource will be supporting for the client.