Packaged/SaaS Application Engineer

• Install, deploy, configure, administer, and support TIBCO EMS, Kafka, or other messaging platforms, including brokers/servers, queues, topics, services, users, permissions, and related messaging components.
• Perform lifecycle management, upgrades, patching, and maintenance of TIBCO EMS, Kafka, and other messaging platforms to maintain platform stability, security, and supported product versions.
• Monitor the health, availability, capacity, and performance of messaging platforms using enterprise monitoring and observability solutions.
• Track and analyze message throughput, queue/topic metrics, response times, resource utilization, and infrastructure performance to proactively identify bottlenecks and capacity requirements.

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• Tune messaging-platform configurations to optimize performance, memory utilization, threading, connections, persistence/storage, and overall resource utilization.
• Configure and manage high availability, load balancing, clustering, replication, and failover mechanisms as applicable to messaging platforms.
• Implement and manage RBAC, authentication, authorization, TLS/encryption, secure communication, and vulnerability management across messaging environments.
• Ensure messaging platforms are configured according to organizational security standards, industry best practices, and regulatory requirements.
• Develop, maintain, and validate disaster recovery and business continuity procedures aligned with organizational RTO/RPO requirements.
• Install, configure, migrate, and support messaging systems and middleware products across on-premises, cloud, and hybrid environments.
• Participate in on-premises-to-cloud and infrastructure migration initiatives, including discovery, dependency analysis, migration planning, testing, cutover, validation, and post-migration support.
• Identify and validate messaging-platform dependencies, including directory services, databases, storage, networking, monitoring systems, security services, and application integrations.
• Coordinate with application teams on messaging-flow migration, connectivity validation, producer/consumer testing, and production cutover activities.
• Troubleshoot and resolve complex messaging issues involving message delivery, queues/topics, producer/consumer connectivity, authentication and authorization, performance, storage, networking, application integrations, and high availability/failover scenarios.
• Develop and maintain automation for messaging-platform provisioning, configuration, deployment, testing, monitoring, and operational validation.
• Maintain operational documentation, including SOPs, runbooks, KEDB articles, capacity plans, performance reports, architecture/configuration documentation, and troubleshooting procedures.
• Participate in incident, problem, and change management, including root-cause analysis, remediation planning, change-record reviews, implementation validation, and preventive actions.
• Collaborate with application, infrastructure, network, storage, database, security, cloud, and vendor teams to support messaging implementations, migrations, upgrades, and production issues.
• Drive continuous improvements in messaging architecture, automation, observability, security, reliability, performance, capacity management, and operational governance
• Is security Badge Required? If we can find the resource in Memphis then yes, if remote no.
• What type of education is needed for this position: Bachelors degree of number of years of experience
• Will the client pay for travel and expenses: No
• Is industry experience needed for this role and why: TIBCO technology experience is a must since this the technology this resource will be supporting for the client.
• What are the chances for extension: Will be reviewed annually.

• Will this role work remote/In Office/Hybrid (in office & remote): in office preferred if not able to find then remote works.
• Does the resource have to be Local: preferably in Memphis, TN
• What are must-have skills for this role: 1. TIBCO EMS 2. KAFKA 3. AUTOMATION
• Years of experience required for each skill: 5- What are some nice-to-have skills : 1. GOOGLE CLOUD 2. DEVOPS 3. ANSIBLE