IT Systems Administrator

We’re looking for an IT Systems Administrator to own day-to-day IT operations, support our staff and collaborators, and improve the systems that keep their work secure and productive., * Serve as the primary IT support contact, handling account recovery, access requests, device troubleshooting, and application issues.

• Administer Google Workspace, 1Password, Iru MDM, Slack, and Asana, including users, permissions, security settings, and licenses.
• Purchase, provision, inventory, and maintain MacBooks, Chromebooks, security keys, and other IT equipment.
• Manage onboarding, role changes, and offboarding, keeping access aligned with our centralized Roster, approved permissions, and start and end dates.
• Partner with Engineering/DevOps to implement SSO and SCIM integrations and automate account provisioning, group membership, and access removal.
• Assist Engineering/DevOps with account administration and access support across AWS, GitHub, Tailscale, and AI model and compute platforms.
• Maintain IT security controls, conduct access reviews, and help colleagues resolve device and account security issues.
• Contribute to our SOC 2 effort through Vanta, maintaining evidence and addressing IT-related findings.
• Document systems and support procedures, identify recurring problems, and improve workflows to reduce manual work and interruptions.

Systems Administration/Management, Information Technology & Information Systems, Information Systems/Technology IS/IT Administration, Artificial Intelligence (AI), Analysis Skills, Technical Research, Information Technology & Information Systems, Systems Administration/Management, Technical Support, Information Systems/Technology IS/IT Administration, * Approximately 3-5 years of relevant IT or systems administration experience, or equivalent practical experience.

• Strong Google Workspace administration skills and experience managing macOS devices through Iru/Kandji or a comparable MDM.
• Practical experience with SaaS administration, SSO, SAML, and SCIM.
• Ability to automate routine tasks using scripts, APIs, or workflow tools.
• Sound security judgment around access permissions, MFA, account recovery, device security, and confidential information.
• Patience and clear communication when supporting technical and nontechnical colleagues, including routine troubleshooting.
• Ability to work independently, prioritize support alongside improvement projects, and recognize when to escalate.

Nice to have

• Experience supporting researchers or software engineers and administering AI models or compute platforms.
• Familiarity with Linux server administration, AWS IAM Identity Center, Okta, or Tailscale.
• Experience with SOC 2, Vanta, or other security and compliance work.

We welcome candidates from IT, systems administration, and software engineering backgrounds who have relevant operational experience and enjoy hands-on user support. Experience with every listed tool is not required.

• Access to our office with an in-office gym and shower; unlimited snacks and drinks.
• Healthy catered lunches and dinners (with plenty of vegan, vegetarian, and gluten-free options).
• Generous equipment and software budget. We invest heavily in your productivity.
• Unlimited PTO.
• Flexible hours. We have a daily standup and some fixed meetings, but outside those we trust you to manage your own time.
• 401(k) with employer match.
• High-quality health, dental, and vision insurance.