System Technician (Multiple Positions)

Responsible for delivery, setup, troubleshooting, repair, maintenance, and support of desktop and endpoint systems. Works directly with customer and project management office to deliver in-portfolio desktop and endpoint technology and software. Direct responsibility for providing technical support to end users. Assists Engineers as needed in developing technical solutions. Recommends technology and solutions to systemic environmental issues. Evaluates, tests, and prepares documentation for devices in the desktop and endpoint portfolio. Executes assignments under minimal direction. Performs routine maintenance as assigned. Expected to meet deadlines and budgets. Responds dynamically to user and business needs for technical resources both from a delivery and operational perspective.

Responsibilities

• Deployment of in-portfolio technology per established procedures and processes
• Provide excellent direct customer service with users in deploying and configuring technology
• Execute assignments in compliance with department SLA targets
• Provide personal support of deployed technologies through various channels; telephone, instant message, email, direct
• Troubleshoot and determine root cause for defects and breakdowns and provide solution
• Conduct operating system imaging and configuration, facilitates Active Directory computer and user account administration, and adhere to security guidelines and procedures
• Independently performs Operating System, O365, and other application patching work
• Oversees inventory and levels for technology equipment and peripherals, processes orders for technology equipment and peripherals as reorder points are met
• Research and resolve intermediate problems, sometimes escalated from peers
• Make recommendations for enhancing existing technical documentation

Systems Administration/Management, Time Management, Budgeting, Identify Issues, Testing, Project/Program Management, Documentation, Environmental Issues, Desktop PC, Technical Support, * High School diploma or GED required. Vocational or AA degree in Information Systems, Computer Science, MIS, Mathematics, Engineering or related field preferred.

• Technology troubleshooting skills and in depth understanding of the Operating System and troubleshooting methodologies
• Excellent oral and written communication skills, proven analytical problem-solving skills, and ability to communicate effectively with a variety of audiences
• Experience with WWAN technologies, mobile device usage, support, and troubleshooting
• Adherence to process and written procedures
• Previous utility experience preferred
• Requires a valid drivers license
• Has the ability to travel to remote locations throughout Avistas service territory with possible overnight stays
• Preferred Certifications:
• CompTIA A+
• ITIL 45 Foundation
• Microsoft 365 Certified: Fundamentals

System Technician I:

• 1+ years Windows OS Experience, Windows Desktop/Laptop support experience, Printer support experience, * 2+ years of related experience in two or more disciplines (hardware installation/configuration, software installation/configuration, hardware/software troubleshooting, software packaging, networking, Active Directory management, mobile device support, current Windows OS Support)
• 1 Industry recognized certifications or ability to achieve within 6 months
• Maintain knowledge of technology hardware, operating systems, networking, and infrastructure applications - specific to assigned areas of responsibility
• Assignments require extensive knowledge and application of concepts, principles or practices in specific discipline or several disciplines
• Technology management skills with success in a balanced value driven customer relationship and productivity model
• Excellent communication skills with a successful track record in a high demand, cross-functional, multi-discipline team environment

Hiring Range: $32.70 to $42.18 per hour

Other combinations of education and experience may be considered.

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with additional day(s) determined by the manager.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

To learn more, please visit our benefits website at https://avistabenefits.com/.

We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is $28.77 to $51.67 per hour. Questions regarding compliance with this requirement can be directed to humanresources@avistacorp.com.

Pre-employment screening requirements