IT Technician -on-site-Full-Time-M-F days-starting wage-$25.00 hr or more DOE

Consistent Care is seeking a skilled and motivated IT Technician to support our employees’ use of our IT infrastructure - network, printers, scanners, laptops, smartphones and VOIP phones - across six offices in Washington. You will configure hardware for new hires and troubleshoot issues for staff who are out in the community serving our clients. This role requires a strong working knowledge of Microsoft 365, Entra, Azure, Intune, Apple Business Manager, and Android and iOS configuration. Excellent customer service and communication skills, and the ability to analyze and resolve problems effectively, are essential.

Schedule

Full-time, 40 hours per week, Monday through Friday during our business hours of 7:00 a.m. to 7:00 p.m. Your set schedule is agreed with your manager. This position is on-site in Spokane, with travel to our other offices as needed.

Responsibilities

• Configure laptops and smartphones for new hires, typically around eight devices per onboarding cycle.
• Provide technical support for hardware and software issues across the organization.
• Analyze and resolve problems involving Windows operating systems, CATO SD-WAN connectivity, printers, scanners, email (Outlook and Exchange Online), Microsoft Teams and network access.
• Assist users with troubleshooting connectivity issues, including staff working remotely in the field.
• Support device management and security across all offices.
• Collaborate with team members to improve IT services and user satisfaction.
• Document procedures, solutions and best practices.

• Proven experience in a technical support role or similar position.
• Strong knowledge of Windows operating systems and IT infrastructure management.
• Two years configuring laptops.
• Two years configuring iOS and Android smartphones.
• Familiarity with Intune, Exchange Online, Windows Autopilot pre-provisioning, SD-WAN architecture and TCP/IP networking.
• Excellent analytical skills and the ability to troubleshoot complex technical issues.
• Outstanding customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• A valid driver’s license, current auto insurance, and a driving record meeting our insurer’s standards. Travel between our offices is an essential function of this position.
• Relevant certifications such as CompTIA A+ or Microsoft Certified are a plus, not required.
• JavaScript experience is a plus, not required., * IT Tech-setting up laptops: 2 years (Required)
• IT Tech-setting up cellphones: 2 years (Required)
• AI: 1 year (Required)
• AI coding : 1 year (Required)
• AI Application development: 1 year (Required)

Starting wage-$24.00hr, depending on experience and qualifications. This position is non-exempt and eligible for overtime.

Benefits include medical, dental and vision coverage beginning the first of the month after 30 business days; paid sick leave accruing from your first day; ten vacation days a year; seven paid holidays plus one floating holiday; a 401(k) with a company match; and tuition reimbursement up to $2,000 a year.

About the work

Consistent Care serves adults experiencing homelessness and unemployment, many of whom live with mental illness or substance use disorder. Our case managers meet people where they are. Keeping their technology working is what keeps that possible.

Consistent Care is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by federal, state or local law. Offers are conditional on a background check and review of driving record, conducted after a conditional offer is made, in accordance with Washington’s Fair Chance Act.

Pay: From $24.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance