Sr. Technology Support Technician -Advanced

This position will be located at Florida Turnpike Enterprise - Pompano Operations Center, Pompano Beach, FL 33069

Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through. Job Responsibilities: “ Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners “ Assists in coordinating audiovisual setups and video conferencing support “ Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.) “ Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment) “ Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM). “ Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed. “ Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software. “ Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 “ Collaborate and assist with other areas of the IT department on projects and initiatives “ Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday “ Participate in after-hours (evening & weekend) on-call rotation “ Travel to remote locations to provide support, as needed “ Perform other duties as assigned “ Ability to lift 50 pounds

” IT Enterprise experience is preferred “ High school diploma or equivalent; additional certifications or relevant education is a plus. “ Ability to learn new systems and software in a fast-paced environment. “ Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change. “ Ability to manage multiple priorities and work independently or as part of a team. “ Capacity to perform in high-pressure situations, with strong organizational and time-management skills.