Level 2 Systems Administrator

The Systems Administrator is responsible for implementing and supporting IT infrastructure solutions across client environments. This role requires hands-on technical expertise with Microsoft systems, networking, and cloud technologies, while also collaborating with senior admins and project managers to ensure smooth project execution and client support. The systems admin will be expected to perform proactive maintenance, respond to escalations from the service desk, and contribute to technical documentation and SOPs., · Deploy, configure, and support IT infrastructure solutions for client environments.

· Provide Tier 2/Tier 3 technical support for desktops, servers, and network equipment.

· Administer Microsoft 365, Azure AD, Windows Server, and Active Directory environments.

· Troubleshoot and resolve issues with firewalls, switches, wifi, and VPN connections.

· Monitor and maintain backup solutions and ensure data protection standards are upheld.

· Document client environments, support procedures, and project implementation steps.

· Assist with project scoping and planning with senior engineers and project managers.

· Contribute to onboarding tasks for new clients and infrastructure deployments.

· Maintain professional communication with clients and internal team members.

Additional Responsibilities:

· Participate in an on-call support rotation and handle emergency response tasks.

· Assist with Triage and Dispatch when needed, We are family friendly company that has been in business since 2000. We pride ourselves in a very high level of customer service and the growth of our company is directly related to this. You will work with a group of professionals that is committed to enabling our clients businesses through technology and providing them with an exceptional experience. We provide a positive work experience for all employees and your growth potential is only limited to your desire to succeed.

· Bachelor’s degree in IT or related field, or 3+ years of relevant experience.

Proven Experience: (3+ years in each)

· Experience in IT support or systems administration.

· Proficient in Windows Server, Active Directory, and Microsoft 365 environments.

· Working knowledge of network protocols, DHCP, DNS, firewalls, and VLANs.

· Experience with virtualization platforms such as Hyper-V or VMware.

· Familiarity with RMM tools and scripting (PowerShell preferred).

· Experience supporting or managing data backup systems.

· Exposure to Microsoft Azure or other cloud service platforms.

Preferred Certifications:

· CompTIA Network+, Security+ or equivalent.

· Microsoft Associate-level certifications (e.g., Azure Administrator, M365 Enterprise administrator).

We are family friendly company that has been in business since 2000. We pride ourselves in a very high level of customer service and the growth of our company is directly related to this. You will work with a group of professionals that is committed to enabling our clients businesses through technology and providing them with an exceptional experience. We provide a positive work experience for all employees and your growth potential is only limited to your desire to succeed.