AV/Desktop Support Analyst - Teams, Zoom, Windows, M365 - Contract

We require an experienced AV/Desktop Support Analyst (Level 1.5) for a 12-month contract with an international professional services organisation.

This hands-on position combines corporate Audio Visual (AV), video conferencing and meeting-room support with 1st Line/Level 1.5 Windows desktop and Microsoft 365 end-user support. The balance between the two will vary depending on business needs.

• Microsoft Teams, Zoom, displays, microphones, cameras and AV troubleshooting.
• Windows 10/11, Microsoft 365, Outlook, Excel and general desktop support.
• Laptop/PC hardware, peripherals and basic connectivity troubleshooting.
• Strong face-to-face customer service and VIP/executive support experience.
• Ability to switch comfortably between AV and desktop IT responsibilities.
• Experience working in similar professional services, large corporate environments ideally.

Some training is available, but practical experience in both corporate AV and desktop/end-user IT support is required.

Working arrangements: Five days onsite in Central London, with rotating shifts between 7:00am-3:30pm and 10:30am-7:00pm. No hybrid or remote working.

Contract: 12 months initially, with potential extensions. £220-£260 per day, Inside IR35 (umbrella).