Junior IT Support Analyst (1st Line)

The successful candidate will act as the first point of contact for IT queries from colleagues across the business, providing friendly and professional support while developing their technical skills and knowledge. Working within a small IT team, the role will involve troubleshooting everyday IT issues, supporting users with hardware and software problems, managing service desk tickets and escalating more complex issues where necessary., * Providing first-line IT support via telephone, email, Microsoft Teams and the service desk.

• Troubleshooting issues relating to Windows 11, Microsoft 365, Outlook, Teams, printers, user accounts and connectivity.
• Logging, prioritising and updating support tickets, keeping users informed of progress.
• Preparing, configuring and deploying laptops, desktops and mobile devices.
• Supporting new starters, leavers and employee changes, including user account administration.
• Assisting with Active Directory, Microsoft Entra ID and Microsoft 365 administration.
• Installing approved software and supporting device updates and configurations.
• Maintaining accurate IT asset records and support documentation.
• Following established IT security procedures and escalating potential security

• You will need to have a full UK driving licence and access to a car.
• Some experience in an IT Helpdesk support role and keen to be more end-user facing.
• Knowledge of Windows 11, AD, and Microsoft 365, including Outlook and Teams.
• Good communication and customer service skills, with a patient and helpful approach.
• A practical approach to troubleshooting and problem solving.
• Good organisational skills and attention to detail., * Active Directory
• Communication Skills
• Customer Service
• Microsoft Office
• Microsoft Windows OS
• Networking Skills
• Problem Solving
• Self-Motivation
• Technical Support
• User Experience & Management