Senior IT Service Desk Agent | End-User Support & IT Ops

Quality & Reliability (QnR) is seeking a Senior Service Desk Agent to join the ICT team and support end users across a European contract. The role focuses on first-line desk support, device management, and application assistance in a fast-paced environment.

The position requires at least 5 years of experience in ICT service desk, strong English, and hands-on knowledge of Windows 11, desktops, laptops and printers. Standard 40-hour weeks with occasional outside-hours work.

Quality & Reliability (QnR) is seeking a Senior Service Desk Agent to join the ICT team and support end users across a European contract. The role focuses on first-line desk support, device management, and application assistance in a fast-paced environment.

The position requires at least 5 years of experience in ICT service desk, strong English, and hands-on knowledge of Windows 11, desktops, laptops and printers. Standard 40-hour weeks with occasional outside-hours work.