Major Incident Manager and Incident/ Change Analyst

Strong technical understanding of IT infrastructure and applications. · Excellent communication and stakeholder management. · Ability to stay calm under pressure. · Analytical thinking and problem solving mindset. · Experience with ITIL frameworks (especially Incident, Problem, Change).

Essential skills/knowledge/experience:

• Have worked as Major Incident manager for atleast 6-10 yrs.
• Knowledge of other ITIL processes like Change management, Problem management etc
• Flexible to perform change manager/ analyst role incase of no Major Incidents during the shift.
• Good in process documentation
• Good understanding of IT infrastructure and Applications
• Expertise in ServiceNow and MIM workbench

LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.