Technical Support Specialist - IMI Level 4 EV Qualified Mandatory

IMI Level 4 EV Qualified Technical Case Support Specialist (Level 1), Acting as the first point of contact for dealer technical support, you will:

• Manage and resolve technical cases across the UK dealer network
• Support engineers and retailers with diagnostics and fault-finding
• Escalate complex cases to specialist engineering teams
• Support warranty investigations and technical enquiries
• Assist with Technical Service Bulletins and troubleshooting documentation
• Support product quality improvement initiatives
• Maintain accurate technical case records and reporting
• Work closely with engineering, quality, warranty and customer support teams

IMI Level 4 Electric/Hybrid Vehicle Qualification (or equivalent)

• Strong knowledge of EV systems and diagnostics
• Automotive diagnostic and fault-finding experience
• Experience within technical support, workshop, field service or engineering environments
• Understanding of vehicle electrical systems and architecture
• Strong communication and problem-solving skills
• Ability to manage multiple technical cases simultaneously

Ideal Backgrounds

• IMI Level 4 EV Technician
• Master Technician
• Diagnostic Technician
• Technical Support Engineer
• Automotive Technical Specialist
• Field Service Engineer
• EV Specialist Technician
• Warranty Engineer
• Dealer Technical Support Specialist

Please note: IMI Level 4 EV Qualification is a mandatory requirement for this position. Applications without this qualification are unlikely to be progressed., * Adaptability

• Communication Skills
• Coordination Skills
• Customer Service
• English Language Proficiency
• Microsoft Windows OS
• Network Protocols
• Problem Solving
• Self-Motivation
• Technical Support

Total Package Value £50,000 - £65,000+

IMI Level 4 Electric/Hybrid Qualification Essential

Join a rapidly growing automotive manufacturer and play a key role supporting the UK dealer network, helping retailers diagnose technical issues, resolve complex vehicle concerns and deliver exceptional customer satisfaction.

This is an outstanding opportunity for an IMI Level 4 EV Qualified Technician, Diagnostic Technician, Technical Support Engineer or Field Service Engineer looking to move into a manufacturer environment and work with cutting-edge electric vehicle technology.

What’s On Offer?

£40,000 - £50,000 Basic Salary

Annual Performance Bonus

Private Medical & Dental Insurance

Enhanced Pension Scheme

Life Assurance

Vehicle Purchase & Employee Discount Schemes