IT Systems Administrator

The IT Systems Administrator is an on-site technical role in Jacksonville, Florida responsible for designing, improving, documenting, testing, modifying, and supporting the computer systems, endpoint environments, identity and access workflows, workplace applications, and local technology infrastructure that enable Athena employees to work effectively.

The role’s primary duty is to apply systems analysis techniques and procedures, including consulting with users and business stakeholders, to determine hardware, software, access, endpoint, application, and local network functional specifications. The position then designs, configures, documents, tests, modifies, and improves computer systems and workplace technology solutions based on those user and system requirements.

The position includes responsive technical support and escalation work, but it is structured as a systems analysis and systems engineering role rather than a routine help desk or hardware repair role. Support activity should be used to identify requirements, diagnose technical root causes, validate system changes, and implement durable improvements to Athena’s technology environment.

What You’ll Do:

• Consult with employees, managers, operations leaders, and technical stakeholders to analyze technology needs and determine functional specifications for hardware, software, endpoint, identity, collaboration, and local network systems.
• Translate user requirements and recurring business needs into documented system specifications, configuration standards, implementation plans, test plans, and support procedures.
• Design, configure, document, test, and modify Windows, macOS, mobile device, printer, peripheral, conference room, identity, SaaS application, and workplace technology systems based on user and system specifications.
• Develop and maintain endpoint standards, device build processes, configuration profiles, software deployment workflows, access provisioning workflows, support automations, scripts, checklists, runbooks, and system documentation.
• Analyze recurring incidents, support trends, endpoint behavior, access issues, application problems, and local network patterns to identify root causes and implement durable system improvements.
• Test and validate operating system changes, application deployments, MFA and access changes, VPN configurations, Wi-Fi settings, printer configurations, conference room technology, collaboration tools, and endpoint management changes before and after rollout.
• Serve as a technical escalation point for complex employee technology issues by applying diagnostic procedures, systems analysis, and root-cause analysis rather than only following routine troubleshooting scripts.
• Design and execute standardized onboarding, offboarding, device provisioning, account readiness, access administration, and system-change procedures to improve reliability and consistency.
• Evaluate and recommend hardware, software, endpoint management, SaaS, networking, collaboration, and security tooling based on technical functionality, reliability, supportability, user needs, and business requirements.
• Coordinate with vendors, managed service providers, and internal stakeholders on technical specifications, implementation requirements, system testing, issue resolution, and acceptance criteria.
• Maintain technical documentation including functional requirements, configuration notes, system diagrams, runbooks, test results, troubleshooting procedures, decision logs, and support knowledge articles.
• Identify and implement improvements to tools, workflows, automations, endpoint management, access administration, device lifecycle procedures, and support processes., At Athena, you will work with a collaborative team in a growing company where operational excellence, accountability, and continuous improvement are core to how we operate.

Do you have experience in macOS administration?, + 2 to 4+ years of experience in IT systems engineering, IT support engineering, endpoint engineering, desktop engineering, systems administration, IT systems analysis, or a related technical role.

• Demonstrated experience applying systems analysis techniques, consulting with users, gathering requirements, and converting business or user needs into hardware, software, access, endpoint, and workplace technology specifications.
• Hands-on experience designing, configuring, documenting, testing, and modifying computer systems, endpoint environments, operating system configurations, SaaS tools, access workflows, and support processes.
• Strong troubleshooting and root-cause analysis experience across Windows and macOS endpoints, mobile devices, printers, peripherals, conference room technology, productivity tools, and office technology systems.
• Experience with endpoint management, device configuration, application deployment, patching, compliance, or MDM tools such as Microsoft Intune, Jamf, or similar platforms.
• Working knowledge of identity and access workflows, user account administration, MFA, SSO, password resets, role-based access, Microsoft Entra ID, Google Workspace, Microsoft 365, or similar platforms.
• Working knowledge of networking concepts such as Wi-Fi, switching, DHCP, DNS, VPN connectivity, and local network troubleshooting.
• Ability to create clear technical documentation, support procedures, runbooks, test plans, workflow documentation, and system-change notes.
• Experience with ticketing systems, incident analysis, recurring issue documentation, and support workflow improvement.
• Strong communication skills and the ability to work effectively with both technical and non-technical employees.
• Strong organization, ownership, judgment, follow-through, and ability to manage multiple technical priorities in a fast-moving environment.
• Nice to Have
• Experience supporting cloud-based SaaS environments and modern workplace technology stacks.
• Experience creating basic scripts, automations, deployment workflows, or support tooling using PowerShell, Bash, low-code automation, or similar tools.
• Experience supporting endpoint security, device compliance, patching, vulnerability remediation, and cybersecurity best practices.
• Experience in a headquarters, warehouse, manufacturing, agricultural technology, or multi-site environment.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Google, Jamf, or similar.