VDH Technical Support Analyst 4

Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need Required 1 Years Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. Required 1 Years

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management, General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required 1 Years Experience troubleshooting hardware and software hands-on or from a service desk. Required 1 Years Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work, Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 1 Years experience working on PC Refresh projects Required 1 Years demonstrated knowledge Virginia Information Technologies Agencies policies Required 1 Years Hardware/software troubleshooting experience