Lab IT Support Engineer

Our client is looking for an IT resource to help support MSAT team (Manufacturing, Science & Technology).

• Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions

• Setting-up, maintenance and administration of end user computer devices and related Lab applications including systems software, applications software, hardware, and configurations

• Troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions and the tracking of Lab assets

• Take an active role in the Incident Response and Problem Management processes, representing the desktop environment. Provide root cause analysis for problems and measures to mitigate future occurrences for re-occurring issues

• Duties will include troubleshooting and repair of OS’s, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation

• Work with instrument vendors as needed in troubleshooting network or connection issues

• New PC and refresh deployments are also part of the duties

Customer Service Microsoft Office Operating Systems Microsoft Outlook Incident Response Personal Computers Business Valuation Problem Management Root Cause Analysis Full Stack Development Network Troubleshooting Business Transformation Troubleshooting (Problem Solving), Candidates must be personable and have great customer service skills. Also, it is an FDA regulated environment, so candidates must be responsible and possess great problem solving skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.