PC Technician

Perform PC imaging, migration and deployment activities including client lifecycle management of corporate devices.

Troubleshoot issues with desktops and notebooks including connectivity, blue screens, viruses, etc.

Provide technical support and resolution for hardware and software components in a Windows, Macintosh, and iOS/Android environment.

Assist with ongoing computer refresh project with communication, scheduling, and data transfer.

Document all end-user interactions and manage open requests in ServiceNow in a prompt and timely fashion.

100% onsite work in the Baltimore, MD office, Monday through Friday

5+ years of experience in IT support and desktop deployment

Expertise with laptop imaging within a Windows environment at a large company.

Must be professional, self-motivated, flexible and work with minimal supervision

Must understand and communicate difficult concepts and provide instructions in a clear and straight-forward manner

Strong multi-tasking skill for an efficient work environment

Must have a proven customer service background with strong oral and written communication

Excellent interpersonal skills and ability to work collaboratively in a team environment

Physically able to walk for extended periods of time throughout multiple buildings on campus

Ability to lift 35-50 pounds

skills:

iOS,data transfer,Macintosh,Windows,Windows environment,ServiceNow,multi-tasking,flexible,communication,strong oral and written communication,Coordinate,Excellent interpersonal skills,self-motivated,minimal supervision,Install,customer service,Decommission,imaging,repairs,scheduling,technical support,IT support