Desktop Support Technician

Provide technical support for desktop computer software programs, trouble shoot computer issues and deploy new computers to end users. Key Responsibilities: Offer technical support and daily guidance to our end users Resolve technical problems for internal and external customers. Follow up with customers to ensure issue resolution. Troubleshoot and solve problems with vendors and systems. Handle sensitive information with confidentiality.

Quick Learning Problem Solving Resourcefulness Confidentiality Customer Service Microsoft Office Computer Science Asset Management CompTIA Network+ Mac/Apple Support Windows PowerShell Business Valuation Workflow Management Full Stack Development Business Transformation Desktop Window Management Interpersonal Communications Microsoft Certified Professional Troubleshooting (Problem Solving) Cisco Certified Network Associate Microsoft Intune (Mobile Device Management Software)

At least 4 years, Desktop, Windows 10, autopilot, dell hardware, patchmypc, Customer service, Technical support, Imaging, Deployment, Hardware, cherwell, mac ios, Sccm, Support, mac support, Troubleshooting, Mac

Top Skills Details

Desktop,Windows 10,autopilot,dell hardware,patchmypc,Customer service,Technical support,Imaging,Deployment,Hardware,cherwell,mac ios

Additional Skills & Qualifications

Experience/Education/Skills: Minimum 4 years of related experience. Associates degree in computer science or related field, or equivalent experience. Certifications such as A+, Net+, MCP, or CCNA preferred. Advanced proficiency in Microsoft Office Suite and Windows 11. Technical skills desired: Microsoft AutoPilot, Microsoft Intune, Powershell, Dell Hardware Support, Bomgar, PatchMyPC, BeyondTrust. Experience with ticketing systems and asset management. Strong customer service skills. Competencies: Resourceful and quick learner Work under general supervision with some independent judgment. Strong knowledge of relevant policies and procedures. Excellent verbal and interpersonal skills. Strong problem-solving and follow-up skills. Understand and follow processes and workflows. Other Requirements: This is an in-person role and will require onsite attendance, Monday through Friday, at either the GOC or HQ Offices, depending on the need. May be assigned to the Desktop OnCall schedule. May be assigned to any shift based on business needs., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.