IT Deployment Tech

As a Device Technician, you support a large-scale Epic migration by assessing sites, deploying and troubleshooting hardware, and providing go-live support across hospital and outpatient facilities in the Columbia, Maryland area. You work on-site in a hospital setting, traveling to various departments to install and configure devices, document assets in Microsoft Excel, and ensure end users have reliable access to critical equipment and systems., * Conduct site assessments for devices at primary hospitals and approximately 120 outpatient facilities to determine hardware needs and placement.

• Deploy hardware devices related to the Epic migration, including laptops, desktops, printers, mobile devices, and other medical equipment.
• Perform standard hardware break/fix troubleshooting and resolution for laptops, printers, mobile devices, and other medical equipment.
• Map printers and drivers to new devices for end users, ensuring proper configuration and network connectivity.
• Image and deploy various devices to the network, including laptops, desktops, and printers, using imaging tools and remote management systems.
• Document and track assets in an organized and accurate manner using Microsoft Excel, maintaining up-to-date records for all deployed hardware.
• Navigate, update, and modify Excel documents to support record keeping, asset tracking, and reporting.
• Provide on-site go-live support during the Epic migration, assisting clinical and administrative staff in hospital and outpatient settings.
• Travel with a small team to different sites on a weekly or monthly basis to support ongoing deployment activities across the DMV region.
• Collaborate with help desk and other technical support teams to resolve hardware-related issues and ensure minimal disruption to end users.
• Communicate clearly and professionally with clinical and non-clinical staff, providing excellent customer service during deployments and support interactions.
• Maintain strong attention to detail and follow established procedures to ensure consistent, high-quality hardware deployment and documentation.

Communication Record Keeping Asset Tracking Detail Oriented Professionalism Microsoft Excel Problem Solving Desktop Support Site Assessment Customer Service Microsoft Office Technical Acumen Technical Support Help Desk Support Computer Hardware Business Valuation Full Stack Development Business Transformation Hardware Troubleshooting Remote Infrastructure Management Troubleshooting (Problem Solving)

At least 12 years, * 12+ years of PC technician, hardware deployment, or desktop support experience, or recent completion of an IT-focused education program.

• Demonstrated technical aptitude with computer hardware and peripheral devices.
• Proficiency with Windows operating systems and the Microsoft Office Suite, including strong skills in Microsoft Excel.
• Experience imaging and deploying devices to the network, such as laptops, desktops, and printers.
• Familiarity with imaging tools and remote management systems used for device deployment and configuration.
• Prior experience supporting a larger-scale hardware deployment, ideally within a small team that travels to different sites.
• Ability to map printers and drivers to new devices for end users.
• Strong problem-solving skills and attention to detail when diagnosing and resolving hardware issues.
• Excellent communication skills for interacting with clinical staff, administrative staff, and technical teams.
• Customer service mindset, with the ability to support end users in a busy healthcare environment.

Additional Skills and Qualifications

• Experience working with help desk environments and Active Directory.
• Hands-on experience with hardware support in hospital or healthcare settings.
• Background in hardware deployment projects that involve multiple locations and coordinated timelines.
• Comfort working with mobile devices and other specialized medical equipment.
• Ability to work effectively as part of a small, traveling technical team.
• Organizational skills to manage asset tracking, documentation, and follow-up tasks.
• Recent IT-focused coursework, certifications, or training programs are beneficial.

Work Environment

This is an on-site role based in Columbia, Maryland, supporting hospital and outpatient facilities across the DMV region. You work primarily in a hospital setting and may enter various departments, including surgical rooms, patient rooms, and nursing stations, to deploy hardware and provide go-live support. The environment is fast-paced and highly collaborative, with technicians traveling to different sites on a weekly or monthly basis as part of a small team. You regularly use Windows-based systems, Microsoft Office (especially Excel), imaging tools, remote management systems, and standard hardware such as laptops, desktops, printers, mobile devices, and medical equipment. Work is performed in clinical and administrative areas where professionalism, attention to detail, and adherence to hospital protocols are essential. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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