Manager, Implementation

The Manager, Implementation is responsible for overseeing the successful deployment and integration of products, services, or solutions for clients. This role involves managing implementation projects, coordinating with cross-functional teams, and ensuring that client requirements are met on time and within budget. The Manager will lead a team of implementation specialists and work closely with clients to ensure a smooth and efficient implementation process.

What You’ll Do:

• Lead and manage implementation projects from initiation to completion, ensuring timely delivery and alignment with client expectations.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Build and maintain strong relationships with clients, addressing any concerns or issues promptly and effectively acting as the primary point of contact for escalated issues.
• Lead, mentor, and manage a team of implementation specialists to ensure high performance and productivity.
• Provide training, support, and development opportunities to team members.
• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.
• Continuously evaluate and improve implementation processes and procedures to enhance efficiency and effectiveness.
• Implement best practices and innovative solutions to improve the implementation experience for clients.
• Work closely with other departments, such as sales, product development, and customer support, to ensure a seamless implementation process.
• Coordinate with internal teams to resolve any technical or operational issues.
• Monitor key performance indicators (KPIs) to measure the effectiveness of implementation projects.
• Provide regular reports and analysis to senior management on implementation performance and metrics.
• Identify potential risks and assist on developing mitigation strategies to ensure successful implementation.
• Monitor and report on risk factors and their impact on project timelines and outcomes.
• Develop and deliver training programs to clients to ensure they are fully equipped to use the implemented products or services.
• Provide ongoing support to client’s post-implementation to ensure continued success and satisfaction.

Health Plan, Healthcare, Healthcare Providers, Problem Solving Skills, Multiplatform/Cross-Platform, Artificial Intelligence (AI), Power Amplifier, Time Management, Budget Management, Cross-Functional, * Bachelor’s degree in Business, Project Management, Information Technology, or a related field. Or equivalent experience.

• Minimum of 6-8 + years of experience in implementation, project management, or a related field.
• Proven experience in managing complex implementation projects.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.
• Ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in project management software and tools.

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you’ve learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you’ve gained, and the personal interests that shape who you are., Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.