Lab IT Support Engineer

As a Lab Support Specialist / Lab Computing Analyst, you provide on-site lab IT support and computing services to scientific teams in a regulated environment. You work closely with scientists, vendors, and laboratory owners to manage requirements, support validation and compliance activities, and ensure laboratory systems operate reliably and securely. This role combines hands-on break/fix support for instrument-connected systems with IT consulting, customer liaison, and continuous process improvement to optimize lab operations., * Manage and document business and technical requirements for laboratory computing and IT systems.

• Understand problem statements and operational challenges within the lab environment and define clear scopes of work.
• Gather, analyze, and refine requirements from scientists, lab owners, and other stakeholders.
• Assist with validation and compliance activities, including IOPQ, for new and existing systems in alignment with regulatory expectations.
• Analyze current state business processes and workflows to identify opportunities for improvement.
• Support the development of plans for process improvement and optimization of lab IT operations.
• Provide IT consulting by analyzing gaps and opportunities based on industry best practices and trends.
• Evaluate industry trends to identify areas where laboratory and IT processes can be optimized.
• Assess vendor solutions and coordinate demonstrations of prototypes as proofs of concept.
• Recommend process improvements and technology solutions that align with business needs and regulatory requirements.
• Act as a customer liaison by meeting with internal and external service groups and leads to coordinate services and support.
• Liaise between system and lab owners and third-party vendors to schedule service activities at optimal times.
• Prepare and share weekly planning schedules for review during status meetings with customer leads.
• Participate in monthly operational review meetings and provide quarterly metrics reporting to department heads.
• Deliver on-site lab IT support, including break/fix support for all instrument-connected systems.
• Implement and maintain Windows-based security policies on laboratory systems as required.
• Ensure adherence to corporate policies through periodic reporting and participation in compliance programs.
• Serve as the technical support contact for field service engineers and external vendors.
• Provide technical subject matter expertise for new system validation, change management, and system upgrades.
• Create and maintain a physical inventory of lab equipment, PCs, software, and other relevant environment information, where applicable.
• Perform system preventive maintenance activities based on the clients schedule, where applicable.
• Support scientists, vendors, and lab instruments in a GxP environment, ensuring proper handling of GxP machines.
• Work with Active Directory and Windows environments to manage user access, security, and system stability.
• Identify, track, and complete tasks across multiple projects while maintaining clear communication with stakeholders.
• Apply knowledge of laboratory safety practices and site safety codes when working in the lab environment.

Planning Operations Consulting Communication Biotechnology Pharmaceuticals Detail Oriented Customer Service Business Process Safety Standards Active Directory Security Policies Technical Support Change Management Laboratory Safety Physical Inventory Business Valuation Workflow Management Process Improvement Technology Solutions Process Optimization Laboratory Equipment Demonstration Skills Organizational Skills Full Stack Development Technical Requirements Requirements Management Business Transformation Field Service Management Technical Subject Matter Continuous Improvement Process Troubleshooting (Problem Solving)

At least 3 years, * At least 2 years of directly relevant experience in a lab support role supporting scientists, vendors, and laboratory instruments.

• At least 3 years of experience supporting a Windows environment.
• Experience supporting GxP machines and working within a GxP-regulated environment.
• Strong hands-on experience with lab support and instrument-connected systems.
• Proficiency with Active Directory in a Windows environment.
• Excellent customer service skills with the ability to listen to and interpret client requests accurately.
• Ability to troubleshoot complex instrument and technology issues in a laboratory setting.
• Strong oral and written communication skills for interacting with scientific teams, vendors, and leadership.
• Ability to identify, track, and complete tasks across multiple projects and priorities.
• Knowledge of laboratory safety practices as defined by site safety codes and internal policies.
• Bachelors or Masters degree, or equivalent, in Pharmaceutical, Biotechnology, Biomedical, Chemical, or a related discipline.

Additional Skills and Qualifications

• Experience acting as a liaison between lab owners, system owners, and third-party vendors.
• Background in requirements management and documentation for laboratory and IT systems.
• Familiarity with validation and compliance processes such as IOPQ in regulated environments.
• Experience analyzing business processes and recommending process improvements.
• Ability to evaluate vendor solutions and coordinate proofs of concept and demos.
• Comfort presenting operational plans, schedules, and metrics in status and review meetings.
• Experience implementing Windows-based security policies and adhering to corporate compliance programs.
• Capability to maintain detailed inventories of lab equipment, PCs, and software assets.
• Strong organizational skills and attention to detail in a complex technical environment.
• Education or training in pharmaceutical, biotechnology, biomedical, chemical, or related scientific fields., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.