Service Desk Technician

TEKsystems is in search of an entry level IT support candidate to join our System Support Specialist team. This role will be responsible for systems monitoring, troubleshooting hardware & software, providing positive customer experience by solving issues reported through email and phone. This position it to start on early November.

These positions are 100% ONSITE in Louisville, KY:

• WednesdaySaturday, 9:00 p.m.7:30 a.m.

or

• SundayWednesday, 6:00 a.m.4:30 p.m.

Essential Functions:

· Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment.

· Acts as a back-up operator to ensure the integrity of the clients system.

· Monitor error logs, system alerts, and communication networks. Report errors per guideline including escalation based on established protocols.

· Responsible for data entry into scheduling system and validating the accuracy of the entries.

· Efficiently and accurately completes all tasks on the daily checklist.

· Acts as a project team member for assigned projects.

· Performs User Acceptance Testing for new software versions.

· Efficiently and accurately completes system configuration requests as assigned.

· Monitor processing errors and perform preliminary troubleshooting. Escalate processing errors to the appropriate parties, when necessary.

· Performs other duties as assigned.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Scheduling Operations Data Entry Communication System Support Customer Service Business Valuation System Configuration Full Stack Development Business Transformation Hardware Troubleshooting Telecommunications Networks User Acceptance Testing (UAT) Troubleshooting (Problem Solving) $37,440 - $39,000 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.