ServiceNow ITSM Developer

• Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules
• Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer
• Develop and maintain SLAs, assignment rules, notifications, and approval workflows
• Customize Service Portal and Employee Center experiences, including widgets as needed
• Build integrations with monitoring, collaboration, and identity tools (e.g., Teams, Slack, Azure AD/Entra ID) via IntegrationHub and Scripted REST APIs
• Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases
• Write server- and client-side scripts while following platform best practices and minimizing technical debt
• Support upgrades, ATF test creation, and release management through instance stack environments
• Troubleshoot production issues and provide tier-3 platform support

ServiceNow, IT Service Management (ITSM), Agile Programming Methodologies, Small Business, Automation, Business Practices, Disability Accommodations, Customer Relations, IT Service Management (ITSM), ServiceNow, * 3-5 years of hands-on ServiceNow development experience with a strong ITSM focus

• Solid knowledge of ITIL processes and how they map to ServiceNow
• Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations
• Experience with Flow Designer, Service Portal, and Automated Test Framework
• Ability to translate business requirements into technical designs and clear user stories

Nice to have

• ServiceNow CSA, CAD, and CIS-IT Service Management certifications
• ITIL 4 Foundation
• Experience with ITOM (Event Management, Discovery) or Hardware Asset Management
• Exposure to Now Assist / generative AI features on the platform

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days’ PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.