Service Desk Technician

• Providing Service Desk Level 1 support including receiving and logging support calls, resolving customer support issues, and tracking support incidents.
• Routine maintenance of Windows-based networks, including performing backup tape rotation and logging and responding to system monitors.
• Assisting with installation, configuration and management of customer equipment in our Network Operations Center.
• Participating in after-hours “on call” rotation.

Customer Support/Service, Customer Support/Service, Team Player, Resolve Customer Issues, Customer Service Evaluation, Microsoft Windows Operating System, Tape Backup, Network Operations Center, Network System Hardware, Configuration Management, The Service Desk Technician position requires a patient and stable work style and consistency in dealing with repetitive routine. The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance.

The job requires close attention to the details of work, handling then with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team., * Associate’s degree in a technical field or equivalent relevant experience.

• 2+ years hands-on experience and demonstrated understanding of Microsoft technologies including Active Directory and Windows 10 and 7, O365 and Azure.
• Demonstrated experience with Internet and networking technologies (LAN / WAN)
• Experience working in a fast-paced team-based environment.
• Unwavering commitment to service excellence and outstanding verbal and written communication skills.

This is an exciting opportunity for a talented, service-oriented technology professional. Compensation for this role is $31,200 - $52,000 commensurate with experience and includes a competitive benefits package. If you can see yourself in this position and in ASMGi’s dynamic work environment, please apply today! Learn more at asmgi.com!