Senior ServiceNow Developer

We’re looking for an experienced Senior ServiceNow Developer to take technical ownership of complex ServiceNow solutions supporting federal customers in secure environments in Lorton or Warrenton, VA. You’ll lead development efforts, influence technical design decisions, and collaborate with architects and delivery teams to build scalable, secure, and maintainable solutions.

This is a hands-on senior development role offering the opportunity to solve complex technical challenges, mentor other developers, and contribute to an award-winning ServiceNow practice.

TO BE SUCCESSFUL HERE YOU WILL:

• Lead the design, development, testing, and deployment of complex ServiceNow solutions supporting federal customers.
• Take technical ownership of custom applications, workflows, integrations, and automations across the ServiceNow platform.
• Partner with architects, developers, and customer stakeholders to translate complex requirements into effective technical solutions.
• Make informed technical decisions, evaluate implementation approaches, and recommend scalable, secure solutions.
• Develop and enhance ServiceNow ITSM capabilities, including Incident, Problem, Change, and CMDB.
• Mentor junior developers, conduct code reviews, and promote ServiceNow development standards and best practices.
• Troubleshoot and resolve complex platform, integration, and performance issues.
• Identify opportunities to improve platform performance, usability, security, and maintainability., This position requires working onsite five days per week in a secure Sensitive Compartmented Information Facility (SCIF) in either Lorton or Warrenton, VA, depending on assignment. Employees will work at one assigned location and must comply with all applicable security protocols, access requirements, and restrictions associated with working in a classified environment. Work is primarily performed in a professional office setting using standard office equipment.

• Must have held an active Top Secret (TS) clearance within the past five years and be eligible to obtain SCI access.
• Must be willing to work onsite five days per week at one assigned SCIF location in either Lorton or Warrenton, VA.
• Prior experience working directly on a cleared or classified network.
• 5+ years of hands-on ServiceNow development experience, including independently owning complex technical solutions.
• Advanced expertise across ServiceNow ITSM, including Incident, Problem, Change, and CMDB.
• Advanced proficiency in JavaScript, ServiceNow scripting, REST/SOAP APIs, integrations, and platform development best practices.
• Demonstrated experience leading complex ServiceNow development efforts from technical design through production deployment.
• Ability to independently evaluate technical requirements, identify risks and tradeoffs, and recommend appropriate solutions.
• Strong understanding of software development lifecycle (SDLC) processes in secure or regulated environments.
• Experience delivering solutions using Agile/Scrum methodologies., * Previous SCI access within the past 24 months is highly preferred.
• ServiceNow certifications such as CSA, CAD, and/or CIS.
• Hands-on experience with additional ServiceNow products such as SecOps, Discovery, ITOM, HAM, or SAM.
• Experience with automated testing, CI/CD, source control, or DevOps practices within ServiceNow environments.
• Experience contributing to solution architecture and technical design decisions for enterprise ServiceNow implementations., This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans - Medical, Dental, Vision - including HSA and FSA options.
• Qualified 401(k) program.

Intact Technology is an award-winning ServiceNow Elite Partner supporting federal agencies and highly regulated organizations. Recognized as the 2026 ServiceNow U.S. Federal Partner of the Year and Worldwide AI Customer Value Partner of the Year, we combine technical expertise, innovation, and an outcome-driven approach to deliver meaningful results.

Our culture values individuality, autonomy, and empowerment. We encourage our people to take ownership, think creatively, and make an impact, while supporting their growth through professional development and comprehensive benefits.