Technical Trainer & Operations Support

Primary duties may include, but are not limited to:

Learning Strategy & Curriculum Development

• Design, develop, and maintain global curricula, learning pathways, and competency frameworks for Operations personnel.
• Establish standards and best practices for instructional design, course development, assessment, and learner evaluation.
• Conduct training needs analyses and partner with operational leaders to identify capability gaps and development opportunities.
• Develop and maintain structured role-based learning paths that support onboarding, progression, certification, and career development.
• Ensure training content remains current, relevant, and aligned with business objectives and evolving operational requirements.

Training Program Management

• Manage the lifecycle of global training programs from design and development through implementation, evaluation, and continuous improvement.
• Coordinate with regional leadership to ensure effective deployment of training programs across multiple geographies and business units.
• Establish metrics and reporting processes to measure training effectiveness, learner engagement, competency attainment, and business impact.
• Support succession planning and workforce development initiatives through structured learning programs.

New Product & Technology Enablement

• Partner with product management, engineering, operations, and subject matter experts to develop learning solutions that support the launch and adoption of new products, technologies, services, and operational processes.
• Lead training readiness activities for new product introductions and major operational changes.
• Develop implementation plans, learning materials, and communication strategies that support organizational change and technology adoption.

Learning Systems Administration

• Serve as Technical Training’s primary administrator and business owner for learning management systems and supporting learning technologies.
• Manage course catalogs, learning assignments, learner records, certifications, reporting, and system governance.
• Evaluate and implement technologies that improve learning delivery, accessibility, reporting, and learner experience.
• Develop dashboards and reporting tools to provide training and competency insights to operational leadership.

Global Training Governance

• Establish and maintain global training standards, processes, and documentation.
• Promote alignment and consistency of learning programs across regions while allowing for applicable local requirements.
• Facilitate collaboration among regional training leaders, subject matter experts, and operations stakeholders to drive continuous improvement and standardization.

• Bachelor’s degree required. Master’s degree strongly preferred. Major in Instructional Design, Education, Organizational Development, Human Resources, or a related field preferred.
• Minimum four years of experience in technical training, learning and development, instructional design, workforce development, technical writing, or a related discipline.
• Experience developing and implementing global learning programs in a technical, industrial, manufacturing, energy, or service-based environment preferred.
• Experience administering Learning Management Systems and related learning technologies preferred.
• Experience leading training initiatives supporting organizational change, new product introduction, or technology implementation preferred.

Knowledge, Skills, and Abilities

• Expertise in instructional design principles and adult learning methodologies.
• Strong curriculum development and learning program management skills.
• Experience administering learning management systems and learning technologies.
• Knowledge of competency management, training governance, and workforce development practices.
• Strong project management and stakeholder engagement skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to influence and coordinate across global and cross-functional teams.
• Strong analytical skills with the ability to measure and communicate training effectiveness.
• Ability to manage multiple initiatives and priorities in a global environment.