Systems Specialist/Senior Systems Specialist

Systems Specialist

• Technical Support & Issue Resolution: Provide technical support to end users on issues relating to applications and systems utilized for university administrative and operational functions. Respond to, document, and resolve service tickets in a timely manner according to SLA standards.
• Delivers primary, front-line technical support to end users across administrative and operational applications.
• Other duties as assigned
• Operational Maintenance, Tasks & Projects: Perform day-to-day operational tasks associated with assigned systems and integrations, including security requests, data uploads, and data extracts.
• Executes routine day-to-day maintenance, task automation initiatives, and self-managed deliverables.
• 24/7 On-Call Support: Complete assigned rotation in a 24/7 on-call schedule (typically every third week) to respond to critical system issues and maintain service availability across all assigned applications.
• Automation, Process Optimization & Leadership: Plan, design, and execute options to eliminate dependency on the support team for routine operational tasks through automation, conversion to self-service, or task re-assignment.
• Applies strong analytical and problem-solving skills to streamline routine workflows and eliminate manual dependencies.
• Cross-Departmental Collaboration: Collaborate across university departments to streamline technology workflows and deliver scalable, technology-driven solutions

Senior Systems Specialist

• Technical Support & Issue Resolution: Provide technical support to end users on issues relating to applications and systems utilized for university administrative and operational functions. Respond to, document, and resolve service tickets in a timely manner according to SLA standards.
• Primarily responsible for escalated technical support (Level 2 and above) for complex system issues. Must be knowledgeable of and able to respond to Level 1 support. Lead individual contributor for defining, implementing, and maintaining standard support processes across the division.
• Other duties as assigned
• Operational Maintenance, Tasks & Projects: Perform day-to-day operational tasks associated with assigned systems and integrations, including security requests, data uploads, and data extracts.
• Leads complex operational projects focused on enhancing overall system stability, optimizing integrations, and driving functional software improvements.
• 24/7 On-Call Support: Complete assigned rotation in a 24/7 on-call schedule (typically every third week) to respond to critical system issues and maintain service availability across all assigned applications.
• Automation, Process Optimization & Leadership: Plan, design, and execute options to eliminate dependency on the support team for routine operational tasks through automation, conversion to self-service, or task re-assignment.
• Applies advanced analytical and problem-solving skills, recommending process changes and enhancements as appropriate.
• Provides clear and concise technical guidance.
• Serves as team lead for cross-departmental technology initiatives, and designing standard operational processes.
• Cross-Departmental Collaboration: Collaborate across university departments to streamline technology workflows and deliver scalable, technology-driven solutions., A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

Systems Specialist

• Bachelor’s degree with 2 years’ experience, OR
• Associate’s degree in IT with 4 years’ experience OR
• 6 years’ experience

Senior Systems Specialist

• Bachelor’s Degree with 3 years’ of related and progressive technical experience OR
• Associate’s Degree with 5 years’ of related and progressive technical experience OR

• 7 years of related and progressive technical experience., Both Systems Specialist and Senior Sytems Specialist

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Previous experience with Software As A Service (SAAS) applications

Knowledge, Skills, & Abilities:

• Knowledge of Workday and Illumia (CBORD) products preferred.

• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.

• Excellent written, verbal, and interpersonal communication skills.

• Strong understanding of integrations.
• Knowledge of Internet and Intranet applications.
• Skilled at managing deliverables and systems initiatives.
• Strong problem solving/analytical skills.