System Administrator

• Maintain, configure, and ensure the reliable and secure operation of the organization’s computer systems, servers, and IT infrastructure to include Server & Systems Management, User & Access Administration, System Monitoring & Performance Tuning, Backups & Disaster Recovery, Security & Hardening, Documentation, and Configuration Management.
• Patch servers, install / uninstall software, and perform other general systems administrator tasks
• Troubleshoot application functionality and performance.
• Investigate user performance and work with external teams to improve user experience
• Answer help desk calls and assist users with issues such as unlocking user accounts and removing workstations from network quarantine
• Assists customer with Tier III incident resolution of Linux, Windows, Apple, and other software applications.
• Identify, analyze, and resolve system incidents with both short-term workarounds and long-term solutions.
• Communicate effectively (both oral and written) with variety of individuals. Work well in small and large team environments.
• Respond to escalated service/team requests and exhibits ownership until resolved or closed.
• Participate in special projects as required.
• Ensure that records of system downtime and equipment inventory are properly maintained.
• Install, configure, modify, and maintain system hardware and software.
• Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems.
• Ensure the stable operation of the servers, computers, software, and network connections.
• Plan, develop, install, configure, maintain, support, and optimize all network software and communication links.
• Analyze and resolve software program and connectivity issues.
• Familiarity and ability to utilize ServiceNow ticketing system and process.
• Assist in the lifecycle management of systems and servers, including documentation and version control.
• Contribute to a collaborative team environment by sharing knowledge and assisting team members in solving technical issues., * Location: Gulfport Mississippi (MS) Combat Readiness Training Center (CRTC) located in Gulfport, MS.
• Type of environment: Office (100% on-site at customer location unless otherwise directed by customer)
• Noise level: Medium
• Work schedule: Schedule is day shift Monday - Friday, 0700-1630. Will be required to work evenings and weekends to meet program and contract needs during military exercises and one ANG Drill Weekend per month.
• Amount of Travel: Less than 10%

• Secret - IT-II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation.
• Active DoD Approved 8570 Baseline Certification: Category IAT Level II, such as CompTIA Security+.
• 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred.
• Experience writing and maintaining SOPs, DR procedures, and documentation for common problem resolution.
• Experience supporting cybersecurity compliance including STIGs, SRGs, RMF, SCA-V, and CORA assessments.
• Strong teamwork, interpersonal, and communication skills.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments, * Bachelor’s degree in information technology, computer science or equivalent years of experience., The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays., Target salary range: $70,000.00 - $80,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

We are seeking a Systems Administrator to join our team supporting the Gulfport Mississippi (MS) Combat Readiness Training Center (CRTC). The MS CRTC is an Air National Guard (ANG) organization located in Gulfport, MS.

T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.