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Junior Systems Analyst

SPBS, INC
Lewisville, TX, United States
2 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

JavaScript (Programming Language) Amazon Web Services Microsoft Azure BASIC (Programming Language) Cloud Computing CompTIA Network+ Cyber Security Computer Networks Dynamic Host Configuration Protocol Domain Name System (DNS) Network Topologies Networking Hardware
+19 more
Virtual Private Networks (VPN) Python (Programming Language) Network Architecture Routing TCP/IP Wide Area Networks Wireless Access Point Scripting Google Cloud Computer Network Operations Cloud Platform System Connectivity Problems Software Troubleshooting Peripherals Computer Equipment Information Technology Software Coding Open Network Automation Platform Servicenow

Job description

  • Answer incoming calls and dispatch call tasks within Nuvolo.
  • Monitor and maintain local and wide area networks (LAN/WAN), assisting with the installation and configuration of network equipment such as switches, routers, and wireless access points.
  • Provide technical support to end-users for network connectivity issues, diagnosing and resolving hardware failures, software conflicts, and VPN access problems.
  • Install, configure, and troubleshoot software applications, operating systems, and computer peripherals as they relate to network operations.
  • Create and maintain comprehensive IT documentation, including network topologies, user manuals, and standard operating procedures (SOPs).
  • Participate in larger IT infrastructure projects, including network expansions, hardware/software upgrades, and the rollout of cybersecurity initiatives.
  • Perform basic coding and scripting tasks using Python and JavaScript to assist with network automation and routine maintenance tasks.
  • Utilize ServiceNow and Nuvolo to track, route, and resolve support tickets and asset management tasks.
  • Collaborate cross-functionally with IT team members to identify and implement solutions that improve network efficiency and employee productivity.
  • Maintain and Submit IT departmental expense reports every month within VISA spend clarity.
  • Perform other job-related duties as assigned.

Requirements

  • Bachelor’s or Associate’s degree in Information Technology, Computer Science, Network Engineering, or a related field (or equivalent professional experience).
  • Solid foundational understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching) and cybersecurity principles.
  • Basic understanding of computer hardware, operating systems, and general IT infrastructure.
  • Excellent verbal and written communication skills, with the ability to explain complex technical information clearly to non-technical users.
  • Strong problem-solving skills and a proactive approach to identifying and resolving network bottlenecks or outages.
  • Hands-on coding or scripting experience is highly preferred, particularly in Python or JavaScript for automation.
  • Ability to work effectively both independently and collaboratively as part of a technical team.
  • Eagerness to learn, adapt, and grow within the IT and network engineering fields., * Entry-level network certifications (e.g., CompTIA Network+, CCNA).
  • Prior experience with help desk support or customer service in a corporate environment.
  • Familiarity with ITIL or other IT service management frameworks.
  • Knowledge of cloud computing platforms and cloud networking (e.g., AWS, Azure, GCP).
  • Prior hands-on experience using ServiceNow or Nuvolo for ticketing and incident management.

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