Franchise Business Consultant

The Franchise Business Consultant is the primary day-to-day partner for Pilar franchisees, from pre-opening through ongoing operations. You will coach owners on performance, ensure brand standards are met, and help each location reach its full potential. You will be a trusted advisor to franchisees and a key voice back to the corporate team on what is working in the field., Franchisee coaching and support

• Serve as the main point of contact for franchisees across an assigned territory, building productive relationships and providing guidance and accountability

• Hold regular check-ins and business reviews with owners to set goals and track progress

• Analyze restaurant financials and operating results to find opportunities to increase sales, control costs, and improve profitability

• Develop practical business plans with franchisees and follow through on performance goals

• Coach franchise owners and restaurant leadership teams on operational improvements and execution

• Help owners solve operational, staffing, and customer experience challenges

• Partner with marketing teams and franchisees on local restaurant marketing and sales initiatives

Opening and launch support

• Guide new franchisees through pre-opening milestones, including staffing, training, and local marketing

• Be on site or available during grand openings and the critical first 90 days

• Confirm new restaurants are operationally ready to open and meet brand standards

Standards and Compliance

• Conduct restaurant visits to evaluate food quality, service, cleanliness, training, and adherence to operating standards

• Document findings, create action plans, and follow up until issues are resolved

• Reinforce adherence to the operations manual and franchise agreement

Training and development

• Deliver or reinforce training for franchisees and their teams

• Share best practices across the network

• Identify skill gaps and recommend resources or additional coaching

Communication and feedback

• Be the link between franchisees and the corporate team, relaying field feedback and helping resolve operational challenges

• Help franchisees implement new programs, systems, procedures, and promotions

• Contribute to improving systems, tools, and processes as the brand grows

• Experience as a Franchise Business Consultant, Franchise Consultant, or comparable franchise operations support role

• At least three years of multi-unit leadership experience within a franchise restaurant system

• Full-service restaurant experience

• Strong understanding of restaurant P&Ls, labor management, food costs, and the factors that drive profitability

• Proven ability to influence franchise owners and improve results through coaching and relationship management

• Experience evaluating restaurant performance and turning data into clear action plans

• Strong communication, organization, and problem-solving skills

• Ability to work independently and manage a territory with frequent travel

• Proficiency in Microsoft Office

• Valid driver’s license

Preferred

• College degree

• Experience with a young or emerging franchise brand

• Familiarity with franchise management software, CRM, and POS reporting tools

• Health, dental, and vision insurance

• PTO and Sick Time

• Opportunity to grow as the brand grows, with a clear path toward senior field and operations leadership

Why Pilar

You will have real influence in an early-stage system, close access to leadership, and the chance to help shape the culture and standards of a brand on the rise.

Pilar is an equal opportunity employer., * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Pilar

Pilar is a growing franchise brand building a network of locally owned coffee shops. We are scaling from our first locations to a multi-unit system, and the people who support our franchise owners will shape how that system runs. If you want to help owners succeed while building the playbook for a young brand, this role is for you.