Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide onsite hands-on technical assistance for our client located in San Francisco, California. This long-term contract position offers the opportunity to support a dynamic onsite environment by resolving day-to-day hardware, software, and access issues across multiple operating systems. The role is well suited for someone who enjoys direct end-user interaction, stays organized in a fast-moving setting, and contributes to reliable IT support operations., Deliver first- and second-level desktop support for users working on Windows, macOS, and Linux systems, with most requests centered on Windows and macOS platforms.

Monitor and address incoming issues through the service desk queue, team messaging channels, and in-person support requests to keep employees productive.

Manage daily ticket activity efficiently while helping reduce open support volume and maintain steady response times.

Prepare, image, configure, and deploy laptops and workstations for new and existing employees.

Coordinate technical onboarding and offboarding tasks, including equipment setup, access changes, and recovery of assigned devices.

Create and maintain user accounts while assisting with password, permission, and account access issues.

Use established support documentation consistently and help improve internal knowledge resources and process guides.

Partner with the IT team on automation efforts and streamlined device deployment methods to improve support delivery.

Maintain clear records, organized workflows, and dependable support practices while building strong working relationships across the organization.

3+ years of experience in desktop support, help desk, or general IT support roles.

Practical knowledge troubleshooting in Windows, Linux and MacOS end-user environment.

Exposure to Linux systems and basic command-line or Bash usage is preferred.

Experience working within a ticket-based service desk environment and handling shifting priorities throughout the day.

Hands-on ability to image devices, provision hardware, and complete workstation deployments.

Familiarity with onboarding and offboarding support, user account setup, and Active Directory administration.

Strong organizational skills, attention to detail, and a responsive, customer-focused communication style.

Ability to collaborate effectively with a small IT team in a fast-paced onsite setting.

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