Data Center Technician

Responsibilities: of the Data Center Technician: * Monitor critical facility systems, alarms, and infrastructure while responding to events through established escalation procedures to maintain uptime and service levels. * Provide hands-on and remote support for colocation customers, including rack-and-stack activities, server installations, fiber and copper cross-connects, and hardware troubleshooting. * Perform hourly facility walkthroughs to inspect electrical and mechanical systems, document readings, and ensure overall facility health and compliance. * Manage customer support requests through a ticketing platform, coordinating access requests, remote hands services, equipment deliveries, and operational support. * Support physical security operations, visitor management, maintenance windows, and inventory management within a highly secure data center environment. * Assist with customer deployments, infrastructure expansion projects, circuit provisioning, and other operational

initiatives as needed. Qualifications: of the Data Center Technician: * 2+ years of data center experience strongly preferred; telecommunications infrastructure experience may be considered in lieu of direct data center experience. * Hands-on experience with rack-and-stack installations, servers, firewalls, fiber optic cabling, copper cabling, and equipment troubleshooting. * Strong understanding of data center operations, critical infrastructure monitoring, and customer support within a 24/7 production environment. * Industry certifications, technical training programs, or an Associate degree in a technical discipline are highly preferred. * Experience with cooling systems, power infrastructure, cross-connect provisioning, and colocation environments is a plus. * Excellent troubleshooting, communication, multitasking, and organizational skills with the ability to work independently on overnight shifts.