IT Support Specialist

We’re looking for an experienced IT Support Specialist to provide technical support across our dealership locations. This role is ideal for someone with a solid foundation in IT troubleshooting who enjoys solving problems, working with people, and keeping day-to-day operations running smoothly. The right candidate will be comfortable independently diagnosing and resolving common technical issues, managing multiple support requests, and assisting employees with a variety of hardware, software, and network-related needs. What You’ll Do

• Provide in-person and remote technical support to employees across multiple dealership locations.
• Troubleshoot and resolve hardware, software, printer, and connectivity issues.
• Set up and configure computers, workstations, and other IT equipment for new employees.
• Manage user accounts, password resets, email access, and system permissions.
• Diagnose basic network connectivity issues and assist with troubleshooting network equipment.
• Install, configure, and maintain software and hardware.
• Track support requests, document resolutions, and follow up on outstanding issues.
• Maintain IT equipment inventory and assist with equipment replacements and upgrades.
• Work with third-party vendors and escalate more complex technical issues when necessary.
• Identify recurring technical issues and recommend solutions to improve efficiency.

• 2+ years of experience in IT support, help desk, desktop support, or a similar technical role.
• Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
• Experience setting up, configuring, and maintaining computers and peripheral equipment.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
• Familiarity with user account management and access permissions.
• Ability to independently prioritize and resolve multiple technical support requests.
• Strong communication skills and the ability to explain technical issues to nontechnical employees.
• Dependable, organized, and comfortable working in a fast-paced environment.

Preferred Qualifications

• Experience with Active Directory, Microsoft Entra ID, or similar user management systems.
• Familiarity with remote support tools and ticketing systems.
• CompTIA A+, Network+, or Microsoft certifications.
• Previous experience supporting multiple business locations or departments.

Why Join Cable Dahmer?

• Opportunity to support a growing organization with multiple locations.
• Hands-on experience with a variety of technologies and systems.
• Opportunities for continued professional development and career growth.
• Supportive, team-oriented work environment.
• Ability to make a direct impact on daily business operations.